Product Manager

ConnectWise, LLC

Job Overview

Location

Pune, IND

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Manager at ConnectWise, you will play a pivotal role in shaping the future of technology solutions for over 45,000 global partners by driving product strategy and roadmap for deep integrations with Microsoft ecosystem products, directly impacting how technology solution providers manage their businesses, automate service delivery, and enhance customer experiences.
• You will own the end-to-end product lifecycle for Microsoft-centric integrations, including defining business plans, positioning products to align with corporate growth strategy, and ensuring seamless alignment between partner needs and technical execution.
• Day-to-day responsibilities include researching, analyzing, and documenting market trends, competitive landscapes, and emerging opportunities within the Microsoft ecosystem; defining and validating market requirements through direct customer and prospect engagement; and translating insights into data-informed product narratives that guide development teams.
• You will prioritize the product backlog in collaboration with engineering, sales, and support teams, balancing business objectives, partner feedback, and technical feasibility to ensure timely delivery of high-value features.
• Acting as the voice of the customer and ConnectWise, you will represent the company at partner events, conferences, and industry forums, building relationships and gathering real-world feedback to inform product evolution.
• You will monitor key product performance metrics—including adoption rates, user experience feedback, and production issues—to iterate and optimize solutions post-launch, ensuring sustained value delivery.
• The role includes mentoring and guiding junior team members, delegating tasks appropriately, and fostering a collaborative environment where knowledge sharing and continuous improvement are encouraged.
• You will work closely with cross-functional teams across North America, EMEA, and APAC to ensure global consistency in product messaging, compliance, and partner enablement.
• ConnectWise is a mission-driven, community-focused organization with over 3,000 colleagues worldwide, dedicated to empowering technology solution providers through innovative software and an inclusive culture that values diverse perspectives and encourages every employee to make a meaningful impact.
• The company fosters a culture of discovery, debate, and recognition—where key contributions are celebrated as milestones, and employees are empowered to shape their own path of impact through autonomy, trust, and support.
• In this role, you will develop deep expertise in Microsoft enterprise technologies (Partner Center, Microsoft 365, Azure, Entra ID, Teams) and gain strategic experience in B2B product management within a high-growth, globally distributed software environment.
• You will strengthen your ability to translate complex technical capabilities into clear business value propositions, influence stakeholders without authority, and drive outcomes through data-driven storytelling and collaborative problem-solving.

🎯 Requirements

• 3-5 years of IT product management experience, with at least 2 years focused on Microsoft ecosystem products including Microsoft Partner Center, Microsoft 365, Azure, Entra ID (Azure AD), and Teams.
• Proven ability to define product strategy, roadmaps, and business plans that align with corporate growth objectives and partner needs.
• Strong analytical and research skills, with experience gathering market intelligence, analyzing competitive landscapes, and documenting findings to inform product decisions.
• Excellent communication and collaboration skills, including experience engaging customers and prospects to define requirements and representing the company at external events.
• Demonstrated success in prioritizing product backlogs, working with engineering teams, and driving product launches that achieve adoption and user satisfaction goals.
• Experience mentoring or coaching team members, delegating work effectively, and fostering a collaborative, knowledge-sharing team culture.

🏖️ Benefits

• Hybrid work model: Thrice-weekly office attendance at the Hinjewadi Phase II location in Pune, offering flexibility and in-person collaboration.
• Opportunity to work with a global, industry-leading software company serving over 45,000 technology solution partners across North America, EMEA, and APAC.
• Exposure to cutting-edge Microsoft technologies and deep integration projects that are critical to modern IT service providers.
• Career growth potential within a community-driven organization that values internal mobility, skill development, and employee empowerment.
• Inclusive, supportive workplace culture that celebrates diverse perspectives and encourages employees to bring their authentic selves to work.
• Access to professional development resources and the chance to make a tangible impact on products used by thousands of businesses worldwide.

Skills & Technologies

Azure

Product Management

Remote

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ConnectWise, LLC

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About ConnectWise, LLC

ConnectWise provides business management and cybersecurity software for technology service providers. Its cloud platform integrates remote monitoring, ticketing, billing, and automation tools used by managed service providers and IT departments worldwide. The company also offers cybersecurity solutions including endpoint detection, threat hunting, and compliance services. Founded in 1982 and headquartered in Tampa, Florida, ConnectWise serves thousands of partners through its channel-focused model and extensive integration ecosystem.

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