Product Manager - AI Customer Support

Alan SAS

Job Overview

Location

Paris, France; Lyon, France; Marseille, France; Bordeaux, France

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Manager for AI Customer Support at Alan, you will own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations.
• You will work closely with designers, engineers, and operations teams to define and implement the right product, while partnering with sales, customer care, and insurance to align on business goals.
• You will shape the next generation of AI customer support across Email, Phone, and Chat, ensuring correct resolution when possible and smooth escalation to human experts when needed, while building tooling for Care and Ops teams to configure, test, monitor, and improve AI agents with proper guardrails.
• You will stay at the forefront of AI progress, translating advancements into product impact by deploying the agent stack across multiple countries, and work with a world-class team in a mission-driven environment focused on preventive healthcare.
• Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery, serving over a million members across France, Spain, Belgium, and Canada, with a mission to help people live in good health to 100.
• The company operates on leadership principles including Mission as the Boss, Distributed Ownership, Radical Transparency, and Always Growing, fostering a culture of accountability, transparency, and continuous development.

🎯 Requirements

• At least 2 years of experience in a product management role or equivalent product ownership in a fast-paced, high-autonomy environment
• Fluency in French and English
• Curiosity and genuine excitement for AI, with experience building AI products or a strong willingness to learn about LLM-based systems in production and their failure modes
• Builder mindset: hands-on, comfortable working with debug tools, traces, evaluation dashboards, and workflows to understand and unblock progress
• Strong product execution skills: setting measurable goals, prioritizing effectively, and shipping iteratively while balancing quality, speed, and impact
• Ability to bridge technical and non-technical worlds: translating engineering constraints into Care/Ops realities and driving alignment through clear framing and decision-making
• Member-first instinct: strong intuition for trust, clarity, and UX quality, with experience in discovery methods (interviews, shadowing, data) and turning insights into scalable solutions
• Strong written communication skills in internal and external-facing settings

🏖️ Benefits

• Fair rewards with generous equity packages complementing base salary for permanent contracts
• Flexible Office options including HQ access, sponsored co-working hubs, or full-remote with home office equipment support
• Top-of-the-range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours to organize time as desired
• Delightful healthcare insurance: 100% coverage for employee and children, 90-100% for partners depending on country (permanent contracts only)
• Transport benefits: country-specific commuter support
• Learning & Training opportunities: flexible training policy, free books, and budget to attend and speak at conferences
• Personal growth through coaching: every employee paired with a dedicated coach from day one to maximize impact and navigate company values
• Extended parental leave for all new parents, for permanent contracts only

Skills & Technologies

Product Management

Remote

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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