Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • As a Product Manager for Operational Experience (POMS) at Pair Eyewear, you will lead the evolution of the internal order management system used by the Customer Experience team to drive measurable improvements in operational efficiency and agent productivity.
- • You will decompose customer service work into intent categories, build a cost-of-service model from scratch using available data sources, and use that framework to prioritize a roadmap that reduces average handle time and increases deflection rates.
- • You will join a mission-driven, remote-first company that prioritizes employee well-being and fosters a joyful, dynamic workplace where individuals can thrive and make meaningful impact.
- • You will grow into a Senior Product Manager role by mastering analytical rigor, strategic stakeholder alignment, and end-to-end product delivery in ambiguous, high-impact environments.
🎯 Requirements
- • 2+ years of product management or analytically rigorous operational experience (e.g., operations manager, business analyst) with proven ability to build measurement frameworks in ambiguous environments
- • Experience working in a startup or growth-stage company where you created processes, structure, and metrics from scratch
- • Demonstrated ability to work with imperfect or incomplete data to produce defensible, actionable analysis
- • Strong written and verbal communication skills, including writing crisp product briefs and presenting roadmap rationale to leadership
🏖️ Benefits
- • Competitive pay range of $120,000 - $140,000, with eligibility for discretionary short-term and long-term incentives
- • Opportunity to grow into a Senior Product Manager role based on demonstrated mastery of analytical, strategic, and stakeholder dimensions
- • Remote work flexibility within a mission-driven company that fosters a joyful and dynamic workplace
- • Chance to build foundational measurement systems and directly impact CX team efficiency and customer experience
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pair Eyewear Inc.
Pair Eyewear designs and sells modular prescription glasses and sunglasses for adults and children through a direct-to-consumer e-commerce model. Customers select a base frame and magnetically attach interchangeable top frames to change color or pattern. The company offers vision insurance integration, blue-light filtering, and progressive lens options. Founded in 2017 and headquartered in New York City, the business grew from a Shark Tank appearance and focuses on affordable, customizable eyewear while maintaining a social impact program that donates glasses to children in need.
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