Job Overview
Location
Germany - Berlin
Job Type
Full-time
Category
Product Manager
Date Posted
May 14, 2026
Full Job Description
đź“‹ Description
- • Own the product strategy and execution for AI-driven capabilities at the heart of Cognigy’s agentic AI platform, spanning both internal infrastructure and customer-facing features.
- • Define and lead the roadmap for critical AI components such as the LLM Gateway, embeddings systems, and model support layers used across all Cognigy products.
- • Design and deliver customer-facing AI experiences including chat interfaces, copilots, and in-product assistants that integrate agentic AI for enterprise customers.
- • Stay ahead of rapid developments in the AI and LLM ecosystem, tracking new model releases, architectural innovations, and platform trends to assess fit for Cognigy’s use cases.
- • Partner with engineering teams to navigate complex architectural trade-offs in performance, cost, scalability, and reliability at enterprise scale.
- • Prototype new AI ideas using modern tooling to accelerate discovery, validate concepts, and align cross-functional teams on technical feasibility and product direction.
- • Balance the need for stable, foundational AI infrastructure with the agility required to adapt to an evolving AI landscape and emerging market demands.
- • Define success metrics and drive product outcomes aligned with both technical quality and business impact across international, distributed teams.
- • Translate enterprise product requirements—including security, scalability, and adoption considerations—into actionable product specifications and engineering priorities.
- • Collaborate with design, customer-facing teams, and go-to-market partners to ensure product vision aligns with customer needs and commercial objectives.
- • Bring hands-on technical fluency to product decisions, engaging confidently in architecture discussions around inference routing, retrieval-augmented generation, evaluation frameworks, and agentic system design.
- • Demonstrate ownership by initiating and driving complex initiatives from concept to delivery without waiting for direction, maintaining focus on customer value throughout.
- • Leverage practical experience with AI-enabled products, particularly in conversational AI platforms or AI infrastructure, to inform strategic decisions and prioritize development efforts.
- • Communicate technical product trade-offs clearly to non-technical stakeholders while maintaining alignment with engineering rigor and product vision.
🎯 Requirements
- • Proven experience as a Technical Product Manager with deep fluency in AI, LLMs, or agentic AI systems
- • Hands-on ability to prototype with modern AI tooling and evaluate technical approaches in inference, embeddings, routing, or evaluation
- • Experience shipping customer-facing AI features such as chat interfaces, copilots, or in-product AI assistants
- • Track record of leading cross-functional product initiatives with international, distributed engineering and design teams
- • Understanding of enterprise product requirements including scalability, security, and adoption at scale
- • Demonstrated ability to navigate ambiguity, structure complex technical problems, and drive execution to completion
🏖️ Benefits
- • Opportunity to work at the forefront of agentic AI innovation within a market-leading AI platform used by 85 of the Fortune 100 companies
- • Access to cutting-edge AI infrastructure and tools used to power over 120 million daily customer interactions
- • Collaborative environment with global teams across 30+ countries and exposure to high-impact, mission-critical applications
- • Equal opportunity employer with inclusive policies covering race, gender identity, neurotype, disability, veteran status, and more
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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