Product Operations Manager

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Operations Manager at OpenAI, you will serve as a senior individual contributor within the Applied AI org, driving operational excellence for product teams bringing advanced AI models to market via APIs and user-facing products like ChatGPT and Codex.
• Your day-to-day responsibilities include standing up and operating alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative and quantitative insights into prioritized product work.
• You will own the launch calendar and readiness cadence for a product group, running cross-functional checkpoints across Product, Engineering, Research, Safety, Security, Legal, Support, and GTM teams to ensure alignment and readiness.
• You will build systems to capture, triage, and synthesize user feedback into actionable recommendations, lead coordination for high-impact moments such as Dev Day demos and rollout waves, and develop internal tools and automations (using code, no-code, or AI) to scale operations like feedback intake, issue taxonomy, and release notes.
• You will contribute to building and scaling the Product Operations function at OpenAI by codifying best practices, raising the quality bar, and mentoring peers, all while working in a hybrid model (3 days in-office per week) in San Francisco with relocation assistance available.

🎯 Requirements

• Deep experience in Product Operations at one or more scaling tech companies, working closely with Product, Engineering, and cross-functional partners on central systems and product launches.
• Experience building systems or tools using code, no-code, or AI platforms (e.g., Airtable, Retool, Zapier, Python, JavaScript) to streamline internal processes.
• Proficiency in data analysis and visualization tools such as SQL, Google Sheets automations, or Databricks to turn user feedback into product insights.
• Strong communication and influence skills, with the ability to self-prioritize, context-switch across projects, and persuade stakeholders without authority.
• Familiarity with OpenAI tools and APIs (ChatGPT, Codex, function calling, structured outputs) and comfort with terminal/CLI environments.
• Entrepreneurial mindset with bias for action, high agency, and ability to ship v1s quickly while iterating to quality at scale.

🏖️ Benefits

• Hybrid work model with 3 days in the office per week in San Francisco.
• Relocation assistance for new employees.
• Opportunity to work at the forefront of AI innovation with access to cutting-edge tools like Codex and OpenAI APIs.
• Chance to build and scale a critical function within a mission-driven organization focused on safe and beneficial AI deployment.
• Inclusive, high-ownership team culture that values curiosity, fun, and technical excellence in the agentic AI landscape.

Skills & Technologies

Python

JavaScript

GitHub

Git

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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