Job Overview
Location
San Francisco, CA (Hybrid) OR Remote (Americas, UTC-3 to UTC-10)
Job Type
Full-time
Category
Product Management
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Product Researcher at Firecrawl Inc., you will be the critical link between customer needs and product direction, responsible for uncovering what the company should build next through deep, ongoing customer discovery — not managing backlogs or writing tickets, but driving real product decisions with field insights.
- • Your day-to-day involves conducting 15–25 meaningful customer conversations weekly — including discovery calls, user interviews, onboarding, and churn discussions — to understand what developers are building, where they struggle, and what would make Firecrawl indispensable, then synthesizing patterns into clear, actionable recommendations that shift team priorities.
- • You’ll join a small, fast-moving, technical team of 26 people building essential web data infrastructure for developers, with 8 figures in ARR and 100k+ GitHub stars, where urgency and impact are paramount and your work directly shapes what gets built next.
- • In this role, you’ll develop a sixth sense for customer needs, own end-to-end discovery for new product surfaces (like endpoints, pricing, or markets), become the trusted voice of the customer in product and engineering discussions, close feedback loops by validating shipped features, and create compelling customer-driven content that supports both product and go-to-market efforts — all while operating with founder-level autonomy and bias toward action.
🎯 Requirements
- • 3+ years of experience in product research, customer discovery, technical product management, or founder-level product work with demonstrable outcomes from real customer conversations
- • Ex-founder energy or equivalent: experience building something from scratch in dev tools, API infrastructure, or technical domains, ideally with YC background or early-stage product-market fit discovery
- • Deep technical fluency: ability to hold credible conversations with engineers about web scraping, APIs, LLMs, RAG pipelines, SDKs, and developer workflows — even if not writing production code
- • Exceptional communication skills: skilled at translating technical customer insights into crisp, actionable internal briefs that influence product decisions, with strength in verbal, written, and presentation formats
- • Comfort with ambiguity and self-direction: capable of building the customer discovery function from scratch without a playbook, thriving in environments where you define who to talk to, what to ask, and how to synthesize findings
🏖️ Benefits
- • Competitive salary range of $160,000–$230,000/year, adjusted fairly for non-U.S. based employees based on local cost of living
- • Equity grant of up to 0.15% in the company, allowing direct ownership in the impact you help create
- • Generous time off: 15 days mandatory PTO, unlimited additional days after 24 (subject to approval), 12 weeks fully paid parental leave, and a 3-month paid sabbatical after 4 years of service
- • Comprehensive wellness and growth support: $100/month wellness stipend, $1,000/year learning & development budget, team offsites, and pet insurance
- • US-based employees receive full medical, dental, and vision coverage (100% for employee, 50% for dependents), life and disability insurance, 401(k), FSA/commuter benefits, and access to Doctegrity telehealth
- • SF-based hybrid employees enjoy on-site perks including snacks, drinks, team lunches, ping pong, and a loaner e-bike for city transportation
Skills & Technologies
About Firecrawl Inc.
Firecrawl Inc. provides an API that converts entire websites into clean markdown or structured data. Designed for AI applications, the service crawls all accessible subpages, renders dynamic content, and returns LLM-ready output without requiring sitemaps. It includes built-in scraping, search, and extraction capabilities for building knowledge bases, fine-tuning datasets, or powering chatbots. The company targets developers and data teams who need reliable web content ingestion at scale, offering cloud-hosted endpoints and self-hosted options under a usage-based pricing model.
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