Product Specialist

Solink Corporation

Job Overview

Location

Ottawa Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead hands-on deployment of Solink’s AI-powered platform with commercial and enterprise customers, owning the end-to-end process from kickoff to realized value, including special projects.
• Troubleshoot and triage real-time product deployment issues by coordinating across Product, Engineering, and Customer Success teams to identify root causes and restore functionality swiftly.
• Translate complex customer operational challenges into working product configurations, working directly with Product to pressure-test assumptions and surface field-validated requirements.
• Partner with Design, Sales, and Engineering to ensure seamless onboarding and accelerate time-to-value for customers using Solink’s AI agents and integrations.
• Document deployment patterns, edge cases, and scalable playbooks to inform product thinking, improve onboarding, and enable internal teams.
• Build, configure, and fine-tune custom AI agents within Solink’s platform to solve specific customer use cases, collaborating with AI and Product teams to define feasibility and scope.
• Validate AI agent performance against live customer scenarios, iterating based on field feedback and performance data to improve accuracy and relevance.
• Configure and validate how agent outputs are delivered via webhooks, email notifications, SMS, talk-down, and other downstream systems to ensure actionable outcomes.
• Maintain and expand a library of reusable AI agent templates and configurations to standardize and accelerate future deployments.
• Identify, collect, and curate high-quality datasets from customer environments to support AI model training and fine-tuning, working directly with the AI team to ensure data relevance and integrity.
• Collaborate with Engineering and Data teams to label, structure, and validate data that enhances model accuracy and real-world performance.
• Help design feedback loops between deployed AI features and model improvement cycles, closing the gap between model output and customer needs.
• Surface data insights to customers through exploration, summarization, and operational reporting tools to drive actionable decisions.
• Stay current on Solink’s AI roadmap to advise customers on emerging capabilities and be ready to deploy new features immediately upon release.
• Ground truth AI performance in live customer environments by validating outputs, identifying accuracy gaps, and feeding findings back to AI and Engineering teams.
• Act as a critical voice from the field, surfacing customer insights, friction points, and patterns that directly inform product roadmap decisions and engineering priorities.
• Partner with Product and Design to translate real-world customer workflows into intuitive, scalable product experiences that are usable and repeatable across diverse environments.
• Create guides, training materials, and playbooks to enable Customer Success and Sales Engineering teams to deploy AI features confidently and consistently.

🎯 Requirements

• 3+ years of experience in a customer-facing, technical, or operational role such as Solutions Consultant, Technical Account Manager, Implementation Specialist, or Customer Success Manager.
• Demonstrated ability to quickly learn complex software products and translate them clearly for non-technical audiences.
• Strong problem-solving instincts with curiosity about how technology works and how to push it beyond standard use cases.
• Excellent verbal and written communication skills, with the ability to fluidly engage customers, product teams, and engineers.
• Comfort working in fast-paced, ambiguous environments where priorities shift frequently and solutions are not always predefined.
• Familiarity with AI/ML products, data tools, or automation platforms; understanding of what they do and how to maximize their utility without needing to build them.
• Creative, solutions-first mindset: ability to select the best tool for the job, including Solink features, third-party integrations, or novel approaches.
• Familiarity with AI agent frameworks, prompt engineering, or LLM-based tools.

🏖️ Benefits

• Fully paid health & dental benefits with no waiting period.
• $500 annual health spending account.
• Monthly reimbursement for fitness, wellness, or mental health programs.
• Meaningful equity for all full-time, permanent employees.
• Growth based on contribution, initiative, and raising the bar — not tenure.
• Candid culture with clear expectations, honest feedback, and no politics.
• Social connection events including So-learns, Solink-o, and So-lunches.

Skills & Technologies

Hybrid

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Solink Corporation

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About Solink Corporation

Solink Corporation provides cloud-based video security and business intelligence solutions that integrate security camera footage with point-of-sale data to help businesses detect fraud, monitor operations, and improve performance. The platform automatically synchronizes transaction events with corresponding video clips, enabling users to search and review incidents efficiently. Founded in 2009 and headquartered in Ottawa, Canada, Solink serves retail, restaurant, hospitality, and financial services clients across North America, offering subscription-based software that reduces investigation time, prevents loss, and delivers actionable insights through analytics and real-time alerts.

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