Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Support
Date Posted
March 18, 2026
Full Job Description
đ Description
- ⢠As a Product Support Associate at Equip Health Inc., you will serve as the first point of contact for employees and external customers seeking technical assistance, playing a critical role in ensuring seamless access to Equipâs evidence-based eating disorder treatment platform. Your work directly supports the companyâs mission to provide effective, virtual care to individuals across all 50 states by resolving technical barriers that could impede treatment engagement and outcomes.
- ⢠You will deliver prompt, courteous, and efficient support to users experiencing product issues or seeking assistance with Equipâs software and platforms, ensuring minimal disruption to clinical workflows and patient care through timely resolution of technical concerns.
- ⢠Your day-to-day responsibilities include investigating and troubleshooting software and platform-related problems reported via phone, email, chat, and other channels; assisting users with hardware and software issues; escalating unresolved issues to senior team members or appropriate internal teams with diligent follow-up; consistently documenting all interactions and resolutions in the ticketing system; and performing other duties as assigned to support team and organizational goals.
- ⢠Equip Health Inc. is a fully virtual, mission-driven company founded in 2019 and recognized as one of Timeâs most influential companies of 2023, dedicated to expanding access to evidence-based eating disorder treatment through a multidisciplinary virtual care model. The company operates nationwide, partners with major health insurers, and is built on a culture of diversity, equity, inclusion, and belonging (DEIB), with an active DEIB council (Equip For All) driving inclusive practices across the organization.
- ⢠You will join a highly engaged, passionate, and diverse team of âEquistersâ committed to building sustainable, accessible care solutions. In this role, you will develop strong technical troubleshooting skills, deepen your understanding of healthcare SaaS platforms, refine customer service excellence in a regulated environment, and grow your ability to navigate ambiguity in a fast-paced, innovative startup settingâpositioning you for advancement in product support, technical operations, or healthcare technology roles.
đŻ Requirements
- ⢠Associates or bachelorâs degree or equivalent experience
- ⢠Excellent verbal and written communication skills
- ⢠Ability to work 9 am â 6 pm PST, with willingness to participate in after-hours or weekend support as needed
- ⢠Strong customer-service orientation with professional interpersonal skills and ability to collaborate with internal and external stakeholders
- ⢠Demonstrated ability to follow processes with strong attention to detail
- ⢠Quick learner with strong interest in mastering new technologies, including Equipâs platform and product support best practices
- ⢠Comfortable with ambiguity and ability to think critically to solve challenges in a fast-paced, fluid environment
đď¸ Benefits
- ⢠Fully remote work opportunity with no travel required, enabling flexibility and work-life balance from any location in the USA
- ⢠Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) through organizational initiatives like the Equip For All (EFA) council, fostering an inclusive and supportive workplace culture
- ⢠Opportunity to contribute to a mission-driven organization recognized by Time as one of the most influential companies of 2023, improving access to life-saving eating disorder treatment nationwide
Skills & Technologies
About Equip Health Inc.
Equip Health is a virtual eating-disorder treatment provider delivering evidence-based care to adolescents and adults in the United States. Founded in 2019, the company pairs each patient with a five-person dedicated care team comprising a medical provider, therapist, dietitian, peer mentor, and family mentor. Treatment is delivered entirely via secure video, allowing patients to remain at home while receiving Family-Based Therapy and coordinated medical management. Equip partners with major insurers to increase access and accepts most commercial plans. The company is headquartered in San Diego, California, and has raised venture capital to expand nationwide access to comprehensive eating-disorder recovery.
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