Product Support Specialist

Clay Labs Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Collaborate closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

🎯 Requirements

• Technical background with skills to understand and solve product-related issues effectively.
• Proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
• Excellent communication skills to clearly articulate ideas, product benefits, and feedback both internally and externally.
• Ability to thrive in a dynamic, fast-paced environment and be proactive about using insights to drive improvements.

🏖️ Benefits

• Opportunity to work in an early-stage company where you can have a significant impact on the product and business.
• Collaborative work environment with various teams across Clay.
• Access to world-class coaches who specialize in creativity, management, and more.
• Flexible work arrangements and opportunities for professional growth and development.

Skills & Technologies

Onsite

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Clay Labs Inc.

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About Clay Labs Inc.

Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.

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