Product Support Specialist

📋 Description

• • As a Product Support Specialist at Clay Labs Inc., you will serve as a front-line representative for innovative customers ranging from enterprises to startups and SMBs, playing a pivotal role in helping them maximize the value of Clay’s product through hands-on support and technical problem-solving.
• • Your day-to-day responsibilities include interacting closely with diverse customers to provide tailored support, gathering and analyzing feedback to identify product improvement opportunities, creating informative content such as guides and FAQs based on user needs, and collaborating with product, engineering, and data teams to enhance the overall customer experience.
• • Clay Labs Inc. is a fast-growing AI-powered growth platform backed by Sequoia, CapitalG, and First Round, with over $100M in revenue and a $5B valuation, serving high-profile clients like Anthropic, Notion, Google, and Ramp; the company fosters a unique culture where employees pursue creative passions outside work and have access to world-class coaches in creativity and management.
• • In this role, you will develop deep technical and customer advocacy skills, gain influence over product direction through user insights, and grow your ability to bridge technical solutions with customer needs in a dynamic, impact-driven environment.