Job Overview
Location
Seoul, South Korea
Job Type
Contract
Category
Customer Support
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Product Support Specialist at Notion Labs, Inc., you will serve as a critical bridge between Korean-speaking customers and internal engineering teams, ensuring seamless resolution of technical issues while upholding Notion’s mission to provide an all-in-one workspace that enhances productivity and collaboration. This 12-month fixed-term contract role is based in Seoul and offers a potential pathway to full-time employment, allowing you to contribute meaningfully to the customer experience in a rapidly growing market while working with a globally recognized product used by industry leaders such as Toyota, Figma, and OpenAI.
- • Your day-to-day responsibilities will include providing best-in-class technical support to paid customers in Korea, reproducing and triaging reported issues, filing accurate software defects with engineering teams, and managing support workflows to meet key performance metrics such as CSAT scores, response time SLAs, and response quality. You will actively participate in an on-call rotation to support customers outside regular business hours, collaborate with cross-functional partners including Sales, Customer Success, and Engineering to share customer insights and unblock urgent issues, and contribute to the continuous improvement of support processes by identifying recurring problems and enhancing internal documentation, macros, and troubleshooting guides. Additionally, you will help create and maintain internal knowledge libraries and assist in developing user-facing content to empower both customers and support teams.
- • You will join a dedicated Customer Experience team that values empathy, technical curiosity, and cross-functional collaboration, operating within Notion’s broader mission to make toolmaking ubiquitous. The team is committed to delivering exceptional support that reflects the diversity and needs of its global user base, and you will play a direct role in shaping how Korean customers experience Notion’s evolving product ecosystem, including its AI-powered features.
- • In this role, you will deepen your expertise in technical support and SaaS customer experience, develop strong skills in issue diagnosis, stakeholder communication, and process optimization, and gain hands-on exposure to how a high-growth technology company scales its support operations internationally. You will also have the opportunity to influence product improvements through customer feedback, build proficiency in AI-assisted support tools, and grow your career in a culture that values innovation, inclusivity, and continuous learning.
🎯 Requirements
- • Minimum of 2 years of experience in technical support, customer service, or a closely related field
- • Native fluency in Korean and fluent communication skills in English
- • Strong analytical, debugging, and problem-solving abilities with the capacity to troubleshoot technical issues effectively
🏖️ Benefits
- • Opportunity to work onsite in Seoul with a globally innovative company serving millions of users worldwide
- • Potential pathway to convert from a fixed-term contract to a full-time role based on performance and business needs
- • Exposure to cutting-edge AI-integrated product tools and the chance to contribute to their adoption and refinement in customer support workflows
Skills & Technologies
Onsite
About Notion Labs, Inc.
Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.
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