Professional Services Consultant, AI Solutions

Mango Technologies, Inc.

Job Overview

Location

Ireland - Dublin Office

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Strategic Services Consultant focused on AI Agent Deployment at ClickUp, you will lead high-impact, end-to-end customer engagements that deliver measurable outcomes through agentic automation, partnering with executive and operational stakeholders to design and deploy ClickUp Certified Agents, optimizing the customer’s workspace and workflows to reduce manual effort, improve quality and compliance, and unlock scalable ROI.
• You will operate with high autonomy across complex implementations, balancing strategic advisory (roadmaps, operating models, value realization) with hands-on delivery (configuration, testing, launch, enablement), and shape how ClickUp scales Certified Agent delivery by creating repeatable playbooks, mentoring others, and feeding product and program insights back into the organization.
• You will own senior stakeholder relationships; align agent deployments to business priorities, operating constraints, and measurable success metrics; lead discovery with a consultative approach to identify high-value workflows for agentic automation; translate goals into a practical delivery roadmap; provide guidance on governance, risk controls, and adoption strategy for AI-enabled workflows; and own ongoing post-launch customer relationship management, proactively monitoring adoption and outcomes, coordinating cross-functional stakeholders, and identifying risks and expansion opportunities.
• You will lead kickoff through launch for Certified Agent engagements, ensuring strong scope control, timeline management, and stakeholder alignment; run process mapping (current and future state), document requirements, and secure signoff on the build package; optimize customer workspace foundations to support agent-driven operations; configure Certified Agents and supporting workflows; build UAT plans and test cases; perform internal validation and coordinate customer validation; drive launch readiness and adoption; and produce customer-ready documentation.
• You will establish and track KPIs that demonstrate business impact; identify expansion opportunities for additional agent use cases and broader workflow optimization; support ongoing services such as agent updates and periodic recertification; set a high bar for delivery quality; improve repeatability through templates, checklists, and playbooks; mentor and enable other consultants on Certified Agent delivery methods; partner cross-functionally to resolve escalations and improve customer outcomes; and surface delivery insights and product gaps to inform roadmap, packaging, and services strategy.

🎯 Requirements

• 4+ years of experience in a customer-facing role in B2B SaaS (Professional Services, Implementation Consulting, Solutions Consulting, Technical CSM, or Technical Project/Program Management).
• Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments.
• Proven experience leading complex, multi-stakeholder implementations with strong project management and executive communication.
• Strong process mapping and solution design skills, translating ambiguous workflows into scalable operating models.
• Deep comfort with hands-on configuration and troubleshooting in workflow platforms, automation systems, and/or enterprise SaaS tools.
• Demonstrated understanding of prompt design, guardrail configuration, and iterative optimization of AI-driven workflows.

🏖️ Benefits

• Opportunity to work at an AI-native company where every team member is expected to leverage AI daily and AI fluency is evaluated as part of the hiring process.
• High autonomy in leading complex, end-to-end customer engagements with strategic advisory and hands-on delivery responsibilities.
• Ability to shape how ClickUp scales Certified Agent delivery by creating repeatable playbooks, mentoring others, and feeding insights back into product and program strategy.
• Exposure to cross-functional collaboration with Solutions, Support, Product/AI, and Integrations teams to resolve escalations and improve customer outcomes.
• Opportunity to establish and track KPIs that demonstrate business impact and identify expansion opportunities for additional agent use cases.
• Support for ongoing services such as agent updates and periodic recertification to ensure solutions remain aligned to evolving customer needs.

Skills & Technologies

Onsite

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Mango Technologies, Inc.

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About Mango Technologies, Inc.

ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.

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