Professional Services Manager

Axon Enterprise, Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• Join Axon and be a Force for Good. As a Professional Services Manager, you will play a pivotal role in deploying, installing, supporting, and implementing Axon solutions to ensure seamless integration into customers’ workflows, directly impacting customer trust, operational efficiency, and revenue recognition while advancing Axon’s mission to Protect Life.
• Day to day, you will hold Technical Kick Off Calls with customers, liaise post-sale to coordinate project documentation, install and configure Axon hardware and software (cloud and on-prem), provide technical training and demonstrations, develop training content, ensure compliance with data protection laws, collaborate cross-functionally on project status, and maintain deep product knowledge across Axon’s suite.
• Axon is a mission-driven company focused on protecting life through innovative safety and justice technology. Life at Axon is fast-paced, challenging, and meaningful, where employees take ownership, drive real change, and grow while working hard for a purpose that matters in a culture that values candor, care, and diverse perspectives.
• In this role, you will develop expertise in enterprise technology deployments, strengthen cross-functional collaboration and client-facing skills, gain deep knowledge of Axon’s ecosystem, and contribute to impactful public safety implementations while growing professionally in a supportive, values-driven environment.

🎯 Requirements

• Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
• Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
• Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
• Experience simultaneously managing a varied portfolio of implementation projects
• Proven ability to directly engage/manage both internal and external customer relationships
• Experience working and supporting law enforcement or public sector clients

🏖️ Benefits

• Competitive salary and RRSP match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Emotional & Mental Wellness support
• Learning & Development programs

Skills & Technologies

Azure

iOS

Android

Remote

Degree Required

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Axon Enterprise, Inc.

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About Axon Enterprise, Inc.

Axon Enterprise, Inc. develops, manufactures and sells conducted energy weapons, body-worn cameras, digital evidence management software and related cloud services for law-enforcement, military and civilian security markets. Founded in 1993 as TASER International, the company rebranded to Axon in 2017 to emphasize its expanded portfolio beyond stun devices. Headquartered in Scottsdale, Arizona, it offers integrated hardware-software platforms such as Axon Evidence and Axon Records that streamline workflows, improve transparency and reduce paperwork for public safety agencies worldwide.

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