Program Facilitator

📋 Description

• • As a Program Facilitator at ServiceTitan, you will play a pivotal role in shaping and delivering impactful customer-facing programs designed to drive business success for our clients in the trades industry. Your primary responsibility will be to initiate and lead engaging conversations with customers and partners, focusing on best workflow practices and the effective utilization of the ServiceTitan platform. This role is crucial in bridging the gap between our innovative software solutions and tangible business outcomes, such as increased revenue, enhanced operational efficiency, and overall customer prosperity.
• • You will be instrumental in designing and executing industry-relevant programs that foster a collaborative learning environment. By facilitating group sessions, you will empower customers to share insights and learn from each other, creating a powerful network effect that benefits all participants. This peer-to-peer learning approach is a cornerstone of our customer success strategy, ensuring that our clients not only adopt but truly master the ServiceTitan platform.
• • A key aspect of your role will be to act as a trusted expert, possessing deep knowledge of both the "how" and the "why" behind customer usage of ServiceTitan. You will provide expert-level, relevant product guidance tailored to individual customer business objectives, helping them overcome challenges and achieve their goals. This consultative approach ensures that customers derive maximum value from their investment in ServiceTitan.
• • You will be a champion for continuous improvement and promotion of our existing customer-facing programs, such as Project Ember and SparkSessions. Your efforts will be aimed at increasing product adoption, deepening customer engagement, and transforming satisfied customers into enthusiastic advocates for ServiceTitan. Furthermore, you will actively contribute to the development of new programs as new opportunities arise, ensuring our offerings remain cutting-edge and responsive to market needs.
• • This role requires a proactive and initiative-driven individual who can contribute to the evolution of our customer-focused programs. You will be expected to integrate change management principles into training programs to effectively promote adoption and minimize resistance, ensuring a smooth transition for customers as they implement new workflows and features.
• • The ability to multitask effectively is paramount, as you will be responsible for the design, development, and execution of multiple projects simultaneously in a dynamic, fast-paced environment. This includes creating essential supporting content, such as handouts and process documentation, to complement instructor-led training and certification courses, thereby enhancing the learning experience and providing valuable resources for ongoing reference.
• • By joining ServiceTitan, you are not just taking on a job; you are embarking on a career move within a company that is digitizing a trillion-dollar global industry. We are backed by top investors and recognized by Forbes as a top cloud company, demonstrating our significant impact and growth potential. You will be part of a mission-driven organization that aims to change the lives of everyday people who care for our homes and communities, propelling contractors to new levels of prosperity. Your work will directly contribute to this bold vision, making a real difference in the lives of our customers and the industry as a whole. We foster a culture of innovation, collaboration, and continuous learning, providing ample opportunities for professional development and career advancement.