Program Manager, Customer Engagement & Community

Harvey AI Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Program Manager, Customer Engagement & Community at Harvey AI Inc. is a high-visibility role focused on building and scaling programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community.
• Day to day, the person will design and launch customer community programs (e.g., power user initiatives, advocate cohorts, customer councils), serve as a front-line ambassador to customers, support third-party research and event execution, and build operational systems like trackers, playbooks, and workflows to scale engagement efforts.
• Harvey AI is a fast-growing enterprise AI company transforming legal and professional services with agentic AI, serving 1500+ customers across 60+ countries, backed by top investors and driven by values of decisiveness, simplicity, and relentless improvement.
• In this role, the person will develop expertise in customer advocacy, community building, and cross-functional program management, gaining the ability to shape customer influence strategies and scale engagement programs in a high-impact, mission-driven environment.

🎯 Requirements

• 5–8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles, ideally at a high-growth SaaS, AI, or technology company
• Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives
• Strong multidisciplinary customer marketing instincts: ability to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact
• Excellent program management skills, with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment
• Strong customer presence and relationship-building ability; comfortable engaging with senior customers, power users, executives, partners, and internal leaders
• Excellent written and verbal communication skills, with the ability to synthesize information clearly and keep stakeholders aligned

🏖️ Benefits

• Opportunity to help build a generational company at a true inflection point in the AI and professional services space
• High visibility role with direct impact on customer advocacy, community, and market leadership initiatives
• Work with a mission-driven team operating with intensity, ownership, and commitment to excellence
• Chance to grow personally, professionally, and financially while shaping the future of legal AI
• Exposure to cross-functional collaboration with Product, Sales, Customer Success, Marketing, and Research teams
• Access to a global customer base across 60+ countries and engagement with senior executives and thought leaders

Skills & Technologies

Onsite

$159k-239k

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Harvey AI Inc.

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About Harvey AI Inc.

Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.

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