Program Manager (Market Research)

Press Ganey Associates, LLC

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Program Manager (Market Research) at Press Ganey Associates, LLC, you will manage Voice of Customer/Employee (VoC/E) programs end-to-end, ensuring accurate, on-time delivery of solutions that drive client success and business value.
• You will immerse yourself in clients’ businesses to understand their unique challenges and objectives, collaborate with clients, partners, and cross-functional teams to gather requirements, develop timelines, and oversee delivery processes.
• You will serve as the single point of contact for clients, team members, and partners throughout the project lifecycle, applying Forsta tools and best practices to deliver programs that meet specifications and timelines.
• You will lead kickoff meetings, requirements sessions, and status meetings, prepare and adhere to project timelines, manage multiple concurrent projects, and present information clearly to stakeholders.
• You will troubleshoot basic technical issues, translate technical jargon into business language, and provide guidance on platform use to achieve program objectives.
• You will inform clients, commercial leads, and management of progress, risks, and growth opportunities, while demonstrating competence with the full VoC/E product and services suite.
• You will work in a collaborative, mission-driven culture that values personal ownership, continuous learning, innovation, and teamwork, with the opportunity to contribute to improving human experiences across industries.
• This role is 100% remote with optional hub office attendance (Tuesday–Thursday) for those near South Bend, IN, Chicago, IL, or Boston, MA, and is open to candidates in EST and CST time zones.

🎯 Requirements

• 3+ years of market research project management experience
• Previous experience working with a survey platform, QA processes, and delivery timelines
• Professional demeanor with excellent written and oral communication skills
• Demonstrated success delivering market research projects in deadline-driven environments
• Experience managing multiple research projects simultaneously
• Bachelor’s degree required

🏖️ Benefits

• Competitive base salary range of $80,000 to $95,000
• Discretionary bonus tied to achieved results
• Comprehensive benefits package
• 100% remote work flexibility with optional hub office access
• Opportunity to work with a mission-driven organization focused on improving human experiences
• Commitment to diversity, equity, inclusion, and belonging

Skills & Technologies

Remote

Degree Required

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Press Ganey Associates, LLC

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About Press Ganey Associates, LLC

Press Ganey Associates provides healthcare performance analytics, patient-experience measurement, and safety-quality improvement solutions to hospitals, health systems, physician practices, and payers. Founded in 1985, the company collects and benchmarks patient, employee, and consumer feedback, then delivers software dashboards, consulting, and best-practice guidance that help clients improve clinical outcomes, reduce harm, and enhance caregiver engagement. Its integrated platform combines CAHPS surveys, real-time digital rounding, workforce analytics, and risk-prediction models used by more than 41,000 facilities globally.

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