Program Manager - Prior Auth (Remote)

📋 Description

• • As a Program Manager at Availity, you will be at the forefront of post-sales healthcare implementations, guiding clients through a critical transition from contract signing to successful delivery within a dynamic and fast-paced industry.
• • This pivotal role demands the management of multiple concurrent implementations, requiring meticulous coordination of cross-functional teams including product, engineering, and Solutions Engineering, while adeptly navigating shifting timelines and resource constraints.
• • You will play a key role in analyzing project, program, and operational data to ensure that project outcomes are strategically aligned with Availity's overarching business and product goals.
• • A core responsibility involves determining the optimal allocation of resources and the strategic sequencing of projects within your program to maximize the achievement of company objectives, all while rigorously managing costs and client expectations.
• • Exceptional communication and presentation skills are paramount, enabling you to effectively engage with customers at both the project and executive levels, fostering trust and ensuring clear understanding.
• • You will lead internal and external teams, providing day-to-day oversight of project deliverables, including the development and management of business and technical requirements, technical delivery plans, deployment strategies, and operational project plans.
• • Your focus will be on managing strategic Health Plan implementations, a critical component of Availity's growth and client success.
• • You will be instrumental in establishing and nurturing strong, productive relationships with key stakeholders at all levels within the Health Plan organizations you serve.
• • A significant part of your role will involve preparing and delivering compelling presentations and materials for various stages of the implementation process, from initial kick-off meetings to regular program status updates for C-level stakeholders.
• • Collaboration is key; you will work extensively cross-functionally with numerous internal Availity teams, including product management, engineering, client services, strategic account services, provider services, provider engagement and training, clinical operations, and many others, requiring you to tailor your communication style to diverse audiences.
• • You will be accountable for achieving team and customer Key Performance Indicators (KPIs), serving as a direct measure of success for your programs.
• • While the role is remote, occasional travel to client sites, not exceeding 25%, may be required to facilitate key meetings and strengthen client relationships.
• • This position offers high visibility across the organization, providing an opportunity to make a significant impact on Availity's revenue stream by ensuring the successful onboarding of new customers.
• • You will be working with Availity’s premiere clients, delivering a “white glove” service that upholds the company's reputation for excellence.
• • The role is an integral part of the revenue generation process, directly contributing to the successful implementation of new clients and their integration into the Availity platform.
• • You will be empowered to drive innovation and efficiency in implementation processes, contributing to the continuous improvement of Availity's service delivery model.
• • This position requires a proactive approach to problem-solving, anticipating potential roadblocks and developing mitigation strategies to ensure project success.
• • You will act as a trusted advisor to clients, providing expert guidance and support throughout the implementation lifecycle.
• • The ability to manage competing priorities and maintain a high level of organization in a demanding environment is essential for success in this role.
• • You will contribute to the development and refinement of best practices for healthcare implementations within Availity.
• • This role offers a unique opportunity to deepen your understanding of the healthcare technology landscape and the intricacies of revenue cycle management solutions.
• • You will be a key player in shaping the client experience, ensuring a smooth and positive transition to Availity's platform.
• • The Program Manager will ensure that all implementations adhere to Availity's quality standards and client satisfaction benchmarks.
• • You will be responsible for managing project budgets and resource allocation to ensure cost-effectiveness and timely delivery.
• • This role provides a platform to leverage your expertise in healthcare workflows and technology to drive tangible business results for Availity and its clients.
• • You will foster a collaborative environment among project teams, promoting open communication and shared accountability.
• • The Program Manager will continuously monitor project progress, identify risks, and implement corrective actions as needed.
• • You will be expected to stay abreast of industry trends and regulatory changes that may impact healthcare implementations.
• • This position is crucial for maintaining and enhancing Availity's market leadership in healthcare technology solutions.
• • You will be a champion for the client, ensuring their needs and expectations are met throughout the implementation process.
• • The role requires a strategic mindset, with the ability to see the bigger picture and align project goals with long-term business objectives.
• • You will contribute to a culture of excellence and continuous improvement within the delivery services team.
• • The Program Manager will be responsible for the successful adoption of Availity solutions by client organizations.
• • You will manage the change process effectively, ensuring minimal disruption to client operations.
• • This role offers the chance to work with cutting-edge healthcare technology and contribute to meaningful improvements in patient care delivery through efficient administrative processes.
• • You will be a key point of contact for clients, building strong, lasting partnerships based on trust and mutual success.
• • The Program Manager will ensure that all project documentation is accurate, up-to-date, and readily accessible.
• • You will be responsible for conducting post-implementation reviews to capture lessons learned and drive future improvements.
• • This position requires a high degree of autonomy and the ability to manage your workload effectively in a remote setting.
• • You will be a critical link between the client's operational needs and Availity's technical capabilities.
• • The Program Manager will ensure that client implementations are completed on time and within scope, meeting all contractual obligations.
• • You will contribute to the overall success of Availity by ensuring that clients derive maximum value from our solutions.
• • This role is ideal for a results-oriented individual with a passion for healthcare technology and a proven ability to manage complex projects.
• • You will be a key contributor to Availity's mission of transforming the healthcare landscape by solving communication challenges and creating connections that empower the nation's premier healthcare ecosystem.