Program Manager, Quality

Mercor Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Program Manager for Quality Team, you will devise cross-functional quality processes through developing automated, technical solutions and managing an operational team of quality control specialists who evaluate our human data deliverables before they are sent to our customers.
• The ideal candidate is a scrappy, data-first, and results-driven leader with a track record of excellence.
• Responsibilities include owning quality programs for designated accounts or projects in various human data domains, developing technical solutions to auto-evaluate quality of our datasets, and devising systems to evaluate auditor and human data talent performance.
• You will also report on quality through regular monitoring and maintenance of quality performance metrics and KPIs, develop leadership-facing reports to inform company operations and strategy on human data deliveries, and work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
• Additionally, you will help hire and maintain a 30+ auditor workforce for quality control, coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in our customer engagements.

🎯 Requirements

• 3+ years of experience owning high-impact technical and operational outcomes
• A strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments
• Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce
• Ability to develop scalable solutions to difficult operational problems — which often require going close to the ground on projects in order to root-cause
• Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset
• A data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability

🏖️ Benefits

• Base cash comp from $120K-$200k
• Aggressive bi-annual performance bonus structure
• Generous equity grant vested over 4 years
• $15K relocation bonus (for moving to the Bay Area)
• $10K housing bonus (if you live within 0.5 miles of our office)
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance

Skills & Technologies

Onsite

$120k-200k

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Mercor Inc.

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About Mercor Inc.

Mercor Inc. operates an AI-driven hiring marketplace that matches companies with global engineering, finance, and operations talent. Its platform uses machine-learning models to screen résumés, conduct automated interviews, and rank candidates, enabling employers to hire pre-vetted contractors or full-time staff within days. Founded in 2023 by former MIT researchers, the San Francisco-based company serves startups and Fortune 500 clients, handling sourcing, payroll, and compliance across 25 countries. Revenue comes from placement fees and ongoing markups on contractor rates, while talent access roles remotely in software development, data science, sales, and product management.

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