Job Overview
Location
Rijswijk, Netherlands
Job Type
Full-time
Category
DevOps
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide primary customer support for internal and external clients through phone and email communications in both Lithuanian and English.
- • Deliver complete resolutions to customer inquiries with a focus on long-term satisfaction and service quality.
- • Engage customers through clear, professional, and empathetic communication across multiple channels.
- • Accurately escalate complex or unresolved issues to appropriate team members, departments, or leadership in a timely manner.
- • Maintain high productivity while independently managing daily workload using sound judgment and decision-making.
- • Demonstrate strong knowledge of assigned programs and processes to ensure accurate and consistent customer support.
- • Proactively identify opportunities to improve departmental workflows, efficiency, and customer experience.
- • Embrace organizational change and act as a positive advocate for process improvements.
- • Adhere strictly to TreviPay policies, procedures, and standard operating protocols (SOPs).
- • Utilize Windows-based applications including Outlook, Word, and Excel for daily tasks and documentation.
- • Effectively use Salesforce/Service Cloud to log interactions, track cases, and manage customer records.
- • Maintain meticulous attention to detail in all customer communications and data entry.
- • Remain flexible with work hours and tasks to meet evolving departmental and customer demands.
- • Support TreviPay’s global operations by contributing to a high-performing, customer-centric team environment.
- • Perform additional duties as assigned by leadership to ensure seamless team functionality.
🎯 Requirements
- • Fluent in Lithuanian with strong written and oral English language skills
- • 1-2 years of customer support or program support experience
- • Proficient in Windows applications (Outlook, Word, Excel)
- • Proficient use of Salesforce/Service Cloud
- • Ability to meet deadlines and adhere to SOPs
- • Strong attention to detail and sound decision-making skills
🏖️ Benefits
- • Opportunity to work in a global B2B payments company with operations in 35 countries
- • Support role in a fast-paced, customer-focused environment with room for process improvement
- • Exposure to international clients and cross-cultural communication
- • Collaborative team environment with emphasis on reliability and dependability
Skills & Technologies
About TreviPay Inc.
TreviPay Inc. is a B2B payments and trade-credit technology company headquartered in Overland Park, Kansas. It provides cloud-based invoice, credit and A/R automation services to manufacturers, distributors and marketplaces so they can extend net-term financing to their buyers. The platform handles buyer onboarding, real-time credit decisions, purchase-order matching, digital invoicing, reconciliation and collections, eliminating manual back-office processes. Founded in 1981 as Universal Financial, the company rebranded to TreviPay in 2019 and operates globally, processing billions in annual B2B transaction volume across North America, Europe and Asia-Pacific.
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