Project Manager - Client Operations

Centivo Inc.

Job Overview

Location

USA

Job Type

Full-time

Full Job Description

📋 Description

• Project Manager - Client Operations at Centivo Inc. plays a critical role in bridging Client Success with internal operations to ensure healthcare affordability initiatives are executed effectively, directly supporting the mission to bring high-quality, affordable care to underserved workers and employers.
• This role ensures market-facing needs are integrated into project planning and execution, enabling Centivo to deliver innovative health plan solutions that save employers 15-30% compared to traditional carriers while improving clinical outcomes.
• Day to day, the Project Manager will develop detailed project plans outlining objectives, scope, timelines, resources, and deliverables, breaking down complex initiatives into actionable tasks aligned with organizational goals.
• They will allocate personnel, budget, and equipment efficiently to keep projects on track financially and temporally, adjusting resources as priorities shift across concurrent initiatives.
• The role involves facilitating clear, consistent communication among internal teams (Client Success, Product, Engineering), external vendors, and leadership to ensure alignment on progress, risks, and decisions.
• Proactively identifying potential risks—such as regulatory changes, resource constraints, or timeline slippage—and developing mitigation strategies to protect project objectives and maintain momentum.
• Establishing and enforcing quality standards through reviews, testing, and validation to ensure deliverables meet Centivo’s high bar for reliability and member impact.
• Monitoring timelines and milestones closely, adjusting schedules and resource allocation in response to delays or scope changes to ensure timely project completion.
• Diagnosing and resolving issues as they arise, including team conflicts, technical blockers, or evolving requirements, to maintain team productivity and project integrity.
• Maintaining thorough documentation of meetings, decisions, changes, and progress reports, and providing regular status updates to stakeholders via clear, concise reporting.
• Managing change requests rigorously—assessing impact, securing approvals, updating plans, and communicating modifications to all affected parties to prevent scope creep.
• Leading post-project evaluations to capture lessons learned, measure success against KPIs, and recommend improvements for future initiatives in Client Operations.
• The Project Manager will work within a mission-driven, resilient team at Centivo, where innovation in healthcare affordability is balanced with a culture of support, positivity, and uncommon dedication to solving systemic problems.
• Collaborating with cross-functional teams across Client Success, Product, Clinical, and Finance, the role offers exposure to end-to-end healthcare operations and the chance to influence how self-funded employers access care.
• This role provides the opportunity to deepen expertise in healthcare project management, particularly within self-funded plans and TPA environments, while advancing leadership and stakeholder management skills in a fast-paced, impact-driven organization.
• Success in this role means contributing directly to scalable solutions that reduce healthcare costs for employers and improve access for employees—making tangible progress toward Centivo’s vision of a fairer healthcare system.

🎯 Requirements

• Bachelor’s Degree Preferred
• 5 years' experience as a Project Manager in a healthcare organization
• 3 years' experience working with self funded plans in a TPA setting
• Project Management Professional (PMP) Certification or Green belt Lean Six Sigma Certification
• Advanced knowledge of project management tools (SmartSheets, MS Project, etc.)
• Advanced knowledge of Microsoft Office products (Excel, Outlook, Teams, PowerPoint, Word)

🏖️ Benefits

• Remote work flexibility with eligibility for Eastern or Central time zones
• Access to Buffalo or NYC office locations for local employees who prefer hybrid arrangements
• Opportunity to work on mission-critical initiatives that reduce healthcare costs for employers and improve access for employees
• Exposure to innovative healthcare models, including primary care-based ACO and self-funded plan design
• Professional growth through leadership of cross-functional projects in a fast-growing, investor-backed health tech company
• Inclusive, supportive culture grounded in resilience, positivity, and uncommon dedication to solving hard problems

Skills & Technologies

Remote

Degree Required

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Centivo Inc.

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About Centivo Inc.

Centivo is a health plan administrator that partners with self-insured employers to provide affordable healthcare benefits. It builds custom networks of high-value primary care providers and specialists, emphasizing coordinated care, transparent pricing, and payment innovations like prospective bundled payments. The platform offers members digital tools for provider search, cost estimates, and care navigation, while giving employers predictable costs and data analytics to improve population health outcomes.

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