Project Operations Manager

📋 Description

• • Manage the full project lifecycle for complex global client implementations, ensuring seamless deployment of Adyen’s payment solutions including Point of Sale (POS) and marketplace e-commerce integrations.
• • Simultaneously oversee 5–10 client projects at any given time, with project durations ranging from 6 months to 2 years, ensuring timely and successful delivery.
• • Collaborate directly with clients’ project and technical teams, as well as third-party integration partners, to coordinate technical deployments and resolve operational challenges.
• • Build and maintain strong relationships with internal and external stakeholders to ensure clear, consistent communication of project progress, risks, and milestones.
• • Advise clients on Adyen’s product capabilities and recommend tailored solutions that align with their business objectives and technical requirements.
• • Collect and synthesize client feedback to inform product and service improvements across internal teams.
• • Facilitate successful project handovers by establishing scalable business-as-usual processes and support structures for clients post-go-live.
• • Contribute to internal process optimization initiatives to enhance operational efficiency and support Adyen’s global scaling efforts.
• • Act as the primary point of contact for clients during implementation, bridging technical execution with business outcomes.
• • Navigate complex technical integrations while maintaining focus on client satisfaction and project timelines.
• • Adapt to international time zones and coordinate cross-functional efforts across global teams to ensure alignment and responsiveness.
• • Travel domestically and internationally as required to support client engagements, site visits, and stakeholder meetings.
• • Ensure all project deliverables meet Adyen’s quality and compliance standards while maintaining a client-centric approach.
• • Document project workflows, configurations, and lessons learned to improve future implementations and institutional knowledge.
• • Proactively identify potential bottlenecks and mitigate risks before they impact project timelines or client outcomes.
• • Maintain detailed project documentation and reporting to support internal audits, client reviews, and performance tracking.