Property Adjuster - Catastrophe Virtual Estimating

The Allstate Corporation

Job Overview

Location

USA - TX (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Virtual Property Adjuster working remotely from a home office to provide exceptional claims service to Allstate policyholders affected by wind, hail, water, smoke, or fire damage.
• Conduct virtual inspections of property damage using high-resolution photographs and advanced video collaboration tools such as ClaimsX Video Collaboration to assess the extent of losses.
• Prepare accurate and detailed damage estimates using Xactimate and other industry-standard estimating platforms to determine repair costs and settlement amounts.
• Investigate and interpret insurance policies to determine coverage eligibility, ensuring compliance with company standards and legal requirements.
• Communicate empathetically and clearly with policyholders via phone, email, and video chat to guide them through the claims process, answer questions, and manage expectations.
• Negotiate fair and timely claim settlements with customers, contractors, vendors, and third-party carriers while adhering to business unit guidelines and legal practices.
• Maintain precise documentation in the claims system to protect the company financially and ensure audit readiness, including recording contents inventories, pricing details, and mitigation bills.
• Review and analyze mitigation bills, contents pricing, and repair estimates to validate accuracy and completeness of claim settlements.
• Utilize data and analytics to support decision-making in claim evaluation and settlement recommendations.
• Work independently in a fast-paced virtual environment, managing multiple claims simultaneously while meeting strict deadlines and quality standards.
• Operate within a scheduled workweek of Sunday–Thursday, 7 a.m.–7 p.m., with no travel required.
• Ensure compliance with all licensing requirements, including obtaining an adjuster and/or appraiser license within 60 days of hire if mandated by your state or region.
• Maintain a dedicated, private home workspace with reliable wired internet connectivity (minimum 50 MBPS download, 5 MBPS upload) to support customer-facing virtual interactions.
• Collaborate with onsite vendors and adjusters remotely to verify damage assessments and coordinate repair efforts without on-site visits.
• Apply strong critical thinking and problem-solving skills to resolve moderately to complex coverage disputes and claim anomalies.
• Demonstrate Allstate’s Claims Culture by leading with empathy, empowering policyholders, and restoring confidence during stressful claims situations.

🎯 Requirements

• At least 3+ years of property field claims experience preferred
• Familiarity with Xactimate and other virtual assessment tools
• Strong analytical skills to assess damages and determine coverage
• Excellent negotiation and communication skills
• Ability to work independently and manage time efficiently in a virtual environment
• Attention to detail and commitment to high-quality claim resolutions

🏖️ Benefits

• Fully remote work with no travel required
• Monthly connectivity reimbursement to offset internet costs
• Comprehensive technology setup provided, including laptop, monitors, headset, keyboard, and mouse
• Support from Hiring Manager and Centralized Licensing team to obtain required adjuster/appraiser licenses
• Base compensation range of $51,500.00 – $87,600.00 annually based on experience and qualifications
• Scheduled workweek of Sunday–Thursday, 7 a.m.–7 p.m. with no weekend or holiday work outside this window

Skills & Technologies

Remote

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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