Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 20, 2026
Full Job Description
📋 Description
- • As a Provider Relations Senior Analyst in the Network Management, Americas team, you will manage relationships with healthcare providers across Latin America, the Caribbean, Canada, and the U.S., ensuring seamless onboarding, daily operations, and continuous improvement of provider partnerships to deliver a best-in-class customer experience.
- • Your day-to-day responsibilities include conducting provider education on Cigna’s operating model, claims submission, eligibility processes, and portal training; managing day-to-day provider interactions including complaint resolution, negotiations, and escalations; monitoring KPIs and account reconciliations; analyzing data to drive service improvements; and maintaining proactive communication through regular meetings and provider visits.
- • You will collaborate closely with global peers and stakeholders within Cigna’s Network Management team, supporting a mission-driven organization dedicated to improving health outcomes through better access, affordability, and quality of care across the Americas region.
- • In this role, you will develop expertise in international provider relations, data-driven decision-making, cross-cultural communication, and process improvement—gaining valuable experience in healthcare operations, relationship management, and analytical reporting while contributing to meaningful improvements in provider engagement and service delivery.
🎯 Requirements
- • 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management with customer/provider-facing experience
- • Proficiency in both Spanish and English required; additional language (Portuguese, French, or Dutch) is a plus
- • Strong analytical and problem-solving skills with experience interpreting data, drafting reports, and using MS Office (especially Excel); Salesforce experience is a plus
- • Ability to travel 10-20% of the time and availability to work remotely with a reliable broadband or fiber optic internet connection (minimum 10Mbps download/5Mbps upload)
🏖️ Benefits
- • Comprehensive health benefits including medical, vision, dental, well-being, and behavioral health programs starting on day one
- • 401(k) plan, company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year plus paid holidays
- • Eligibility to participate in an annual bonus plan
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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