Job Overview
Location
Remote (US/Canada)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • The Qualified Success Architect will own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers, playing a critical role in helping businesses transform their sales and marketing processes using AI-driven conversational marketing technology.
- • Day to day, the role involves leading customer onboarding and implementation, partnering with stakeholders across Marketing, Sales, RevOps, and IT to design scalable pipeline strategies, architecting Qualified solutions that integrate with Salesforce and marketing automation platforms, guiding configuration of AI-powered buyer engagement experiences, translating business objectives into technical designs, consulting with technical teams on data models and governance, enabling customer teams through training on agentic marketing and AI SDR operations, analyzing performance metrics to deliver optimization recommendations, conducting Executive Strategic Business Reviews, collaborating cross-functionally with Product and Engineering teams to influence innovation, acting as a trusted advisor throughout the customer lifecycle, supporting expansion and renewal conversations, and staying at the forefront of AI-driven go-to-market innovation.
- • The role sits within Salesforce following its acquisition of Qualified, placing the architect at the forefront of the Agentforce initiative—the future of AI in CRM—where humans and agents collaborate to drive customer success in a culture defined by innovation, trust, and Trailblazer values.
- • In this role, the person will develop deep expertise in enterprise AI implementation, conversational marketing architecture, and cross-functional GTM strategy, while building trusted advisor relationships with enterprise clients, influencing product direction through customer feedback, and advancing their career in one of the world’s most innovative AI-powered CRM companies.
🎯 Requirements
- • 3-7 years of Mid Market/Enterprise software experience
- • Excellent interpersonal, communication, persuasion, presentation and writing skills
- • Deep working knowledge of Salesforce CRM
- • Working knowledge of marketing automation systems
- • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
- • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- • Must be willing to work in a fast-paced startup environment with multiple roles
- • You possess a bachelor's degree
- • Passion for making customers successful with software solutions
🏖️ Benefits
- • Time off programs
- • Medical, dental, vision, and mental health support
- • Paid parental leave
- • Life and disability insurance
- • 401(k) retirement plan
- • Employee stock purchasing program
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Qualified Inc.
Qualified provides a cloud-based conversational sales and marketing platform that turns websites into real-time selling machines. The software identifies high-intent visitors, captures lead data, and instantly routes them to the right sales rep for live chat, voice calls, or demo booking. Deep integrations with Salesforce, HubSpot, and other CRMs ensure complete data synchronization while AI-powered chatbots and analytics prioritize prospects, shorten sales cycles, and increase pipeline efficiency for B2B revenue teams.
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