Quality Analyst

VHR OSVHR

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Quality Analyst is responsible for analyzing quality data, identifying trends, supporting quality improvement initiatives, and ensuring that processes meet established quality standards.
• This role focuses on data-driven quality assessment, root cause analysis, and collaborating with cross-functional teams to optimize process and performance quality.
• Plan and schedule SOP adherence audits of cases and calls using defined, standardized, and balanced evaluation points and scorecards.
• Review documentation, observe processes, and interview personnel as needed to support audits.
• Test internal controls and assess their design and operating effectiveness.
• Document findings in detailed audit reports and work with business leaders to develop corrective action plans as needed.
• Identify trends, patterns, and anomalies in quality data.
• Create quality metrics, dashboards, and reports for internal and external stakeholders.
• Track Key Performance Indicators (KPIs) to assess performance and identify areas for improvement.
• Investigate quality issues and escalations.
• Participate in root cause analysis and continuous improvement activities.

🎯 Requirements

• 3-4 years related experience and/or training.
• Proficient PC Skills (M365, HRIS, etc).

🏖️ Benefits

• You are encouraged to learn and share ideas when you join the OneSource Virtual team.
• We reward innovative thinking, fresh perspectives, creative collaboration, and hard work.
• As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team.
• OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Skills & Technologies

Remote

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VHR OSVHR

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About VHR OSVHR

VHR OSVHR provides workforce staffing and recruitment services focused on the oil, gas, and energy sectors, supplying technical personnel and project-based labor across upstream, midstream, and downstream operations worldwide.

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