Job Overview
Location
Warsaw
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Audit a sample of credential reviews conducted by ShiftKey’s Operations team and third-party vendors to verify that healthcare professionals’ credentials are validated correctly and accurately entered into company systems.
- • Produce weekly reports identifying recurring errors and trends in credentialing, segmented by credential type and individual reviewer performance.
- • Translate audit findings into actionable insights to support team leads in coaching, performance improvement, and targeted training interventions.
- • Provide regional Credentialing Leads with tailored recommendations for process enhancements and updated training materials based on audit data.
- • Assist in onboarding and training new hires by sharing quality standards, audit protocols, and best practices.
- • Respond to time-sensitive audit requests and participate in special projects as needed to ensure compliance and data integrity.
- • Maintain rigorous attention to detail when reviewing complex healthcare credentials, including licenses, certifications, background checks, and immunization records.
- • Collaborate cross-functionally with Operations and Credentialing teams to identify systemic issues and propose scalable solutions to reduce error rates.
- • Document all audit activities, findings, and recommendations in a clear, structured format for internal review and compliance purposes.
- • Ensure all quality assurance activities align with ShiftKey’s mission to mitigate healthcare staffing shortages through accurate, reliable credentialing.
- • Use Microsoft Excel or Google Sheets to organize, analyze, and visualize audit data for reporting and decision-making.
- • Communicate findings effectively to non-technical stakeholders, turning data into clear narratives that drive operational improvements.
- • Maintain confidentiality and compliance with all applicable healthcare data privacy standards during credential reviews.
- • Contribute to a culture of continuous quality improvement by proactively identifying gaps in processes and suggesting enhancements.
- • Participate in in-office collaboration on Tuesdays and Wednesdays to support team engagement and cultural development, while primarily working remotely.
🎯 Requirements
- • 2 years of experience in a similar role with proven ability to plan, conduct, and document quality audits.
- • Fluency in English (written and spoken).
- • A sharp eye for detail and a natural instinct for spotting patterns in data.
- • Comfort working in Microsoft Excel or Google Sheets to organize and present findings.
- • Strong communication skills — ability to translate data into stories that drive action.
- • Familiarity with healthcare or tech industry environments is a big plus.
🏖️ Benefits
- • A high-growth, friendly, and engaging work environment with opportunities for career development.
- • Additional vacation days for better work-life balance.
- • Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants.
- • Thoughtfully designed private medical package to take care of what matters most.
- • Sports card to fuel your active lifestyle.
- • Life and accident insurance for peace of mind.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ShiftKey, Inc.
ShiftKey operates a healthcare workforce marketplace that connects licensed nurses, CNAs and other clinicians with open shifts at healthcare facilities via an app-based platform. Facilities post per-diem shifts with rates and requirements; clinicians claim them, work, and submit verified time sheets for rapid payment. The platform handles credential verification, compliance tracking, ratings and payments, giving facilities on-demand staffing flexibility while letting clinicians set their own schedules. Founded in 2016 and headquartered in Dallas, Texas, ShiftKey now serves thousands of post-acute and hospital partners across the United States.
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