Quality Control Supervisor

📋 Description • Lead the charge for product excellence at one of the fastest-growing health & wellness platforms in the country. As Quality Control Supervisor in our large-scale, non-sterile compounding pharmacy, you will be the last line of defense between our life-changing products and the millions of customers who rely on them every day. Every capsule, cream, and solution that leaves our facility will bear your stamp of approval, ensuring safety, potency, and consistency. • Own the daily execution of in-process and final product inspections across every stage of our compounding workflow. You will personally verify weights, pH, appearance, and other critical attributes, documenting results in real time and flagging any deviations before they can escalate. Your meticulous eye will prevent costly recalls and protect the trust our customers place in the Hims & Hers brand. • Supervise and mentor a growing team of QC technicians and analysts. You will assign daily tasks, review batch records, and provide on-the-spot coaching that turns good technicians into great ones. Through regular one-on-ones and hands-on training sessions, you will cultivate a culture of accountability, curiosity, and continuous improvement. • Drive investigations for non-conformances, deviations, and customer complaints. When something goes wrong, you will lead root-cause analyses, draft CAPAs, and follow up to confirm effectiveness. Your ability to connect the dots between raw data, process steps, and human behavior will reduce repeat issues and elevate overall product quality. • Maintain and calibrate critical laboratory and production equipment—balances, pH meters, viscometers, and more—ensuring every measurement is traceable and accurate. You will own the calibration schedule, coordinate with third-party vendors, and keep our equipment qualification files audit-ready at all times. • Champion compliance with USP <795> standards and current Good Manufacturing Practices (cGMP). You will review batch records for completeness, verify environmental monitoring data, and confirm that all labeling, packaging, and documentation meet regulatory expectations. During FDA or state board inspections, you will serve as a subject-matter expert, confidently presenting data and explaining our quality systems. • Partner cross-functionally with Production, Supply Chain, and Regulatory Affairs to streamline workflows and eliminate quality bottlenecks. Whether it is redesigning a sampling plan, qualifying a new raw material supplier, or implementing a new electronic batch record system, your input will shape processes that scale with our rapid growth. • Continuously improve our Quality Management System by drafting and revising SOPs, work instructions, and training materials. You will solicit feedback from operators and pharmacists, pilot new procedures on the floor, and roll out updates that reduce variability and boost first-pass yield. • Generate and analyze quality metrics—OOS rates, batch right-first-time, complaint trends—and present findings to senior leadership. Your data-driven insights will influence capital investments, staffing decisions, and strategic initiatives across the company. • Foster a workplace where ethics, wellness, and belonging are non-negotiable. You will model inclusive leadership, support teammates through challenges, and celebrate wins that make our pharmacy a place people are proud to work.