Job Overview
Location
Sydney, Brisbane, Melbourne
Job Type
Full-time
Category
Software Engineering
Date Posted
February 22, 2026
Full Job Description
đź“‹ Description
- • Join HomeMade, an integral part of the Attain Healthtech Group, as a Quality Specialist and contribute to a mission focused on creating lasting, positive change across the entire care and support sector. At HomeMade, we are dedicated to elevating standards and shaping the future of care by empowering older Australians to self-manage their service providers through our innovative technology platform and expert clinical and customer support teams.
- • In this pivotal role, you will be instrumental in ensuring the delivery of exceptional quality services and support to our valued customers. Your primary focus will be the effective management of incidents and complaints, ensuring strict adherence to all regulatory requirements and organisational policies. This proactive approach to issue resolution is fundamental to maintaining the trust and satisfaction of those we serve.
- • You will be a key player in the HomeMade internal audit function. This involves conducting thorough internal audits to identify opportunities for improvement, streamline processes, and enhance the overall effectiveness of our service delivery. Your insights will directly contribute to our continuous quality improvement cycle.
- • Furthermore, you will play an integral part in preparing HomeMade for external audits. This includes developing and refining audit readiness strategies, ensuring all documentation is accurate and accessible, and supporting the business through the entire Quality Audit process. Your expertise will help us demonstrate our commitment to excellence and compliance.
- • As HomeMade experiences rapid growth and scaling, your role as a Quality Specialist is crucial for maintaining our high standards. You will be responsible for developing, implementing, and monitoring quality management systems and processes that align with the Aged Care Quality Standards and other relevant legislation.
- • This position offers a unique opportunity to make a tangible difference in the lives of older people, enabling them to retain choice and control over their support plans, live independently, and achieve fulfilling lives in their own homes. You will be part of a passionate and dedicated team committed to making a meaningful impact.
- • Your responsibilities will include investigating and resolving customer complaints and incidents, identifying root causes, and implementing corrective and preventative actions to prevent recurrence. This requires a keen analytical mind and a compassionate approach.
- • You will also be involved in developing and delivering training to staff on quality standards, incident management, and complaint handling, fostering a culture of quality awareness and accountability throughout the organisation.
- • Collaborating with various internal teams, including clinical, customer support, and technology, will be essential to ensure a holistic approach to quality assurance and continuous improvement.
- • You will contribute to the development and maintenance of policies and procedures related to quality, safety, and compliance, ensuring they are up-to-date and effectively communicated.
- • Monitoring key performance indicators (KPIs) related to quality, incidents, and complaints, and reporting on trends and areas for improvement to management will be a core part of your role.
- • Staying abreast of changes in the aged care regulatory landscape, including the Aged Care Quality Standards, and ensuring HomeMade's compliance with these changes is paramount.
- • You will assist in the development and implementation of risk management strategies to proactively identify and mitigate potential risks to service delivery and customer safety.
- • Participating in review meetings, providing expert advice on quality matters, and contributing to strategic planning for quality and safeguarding initiatives will be expected.
- • This role demands a proactive, detail-oriented individual with a strong understanding of quality management principles and a passion for improving outcomes in the aged care sector. You will be empowered to drive positive change and contribute to the sustained success of HomeMade.
- • By joining HomeMade, you are not just taking on a job; you are becoming part of a movement to transform aged care, making it more person-centred, transparent, and effective. Your work will directly impact thousands of individuals, helping them to optimise their funds and live the lives they choose with dignity and independence.
🎯 Requirements
- • Demonstrated experience in a Quality Assurance, Quality Improvement, or similar role within the Aged Care sector, with a strong understanding of the Aged Care Quality Standards.
- • Proven experience in incident management, complaint handling, and conducting investigations, including root cause analysis.
- • Excellent analytical, problem-solving, and critical thinking skills, with a meticulous attention to detail.
- • Strong communication, interpersonal, and stakeholder management skills, with the ability to liaac with individuals at all levels.
- • Proficiency in using quality management software and Microsoft Office Suite.
🏖️ Benefits
- • Opportunity to make a significant impact in the aged care sector and improve the lives of older Australians.
- • Competitive salary and benefits package.
- • Supportive and collaborative team environment with a strong focus on professional development.
- • Flexible work arrangements and a commitment to work-life balance.
Skills & Technologies
Onsite
About Mable Health Inc.
Mable Health Inc. operates an online platform connecting individuals seeking disability and aged care support with a network of over 21,000 verified, independent support workers. The platform enables clients to find, book, and manage support services tailored to their needs, including daily living assistance, personal care, and allied health services. Mable also provides tools and resources for coordinators and providers to streamline client management. Emphasizing choice and control, Mable allows clients to agree on rates and schedules directly with support workers. With over 25 million care hours delivered, Mable focuses on offering value for money while ensuring safety and protection through verification processes and insurance coverage for every booking.
