RCM Client Success Enablement Specialist

📋 Description

• • The RCM Client Success Enablement Specialist at Modernizing Medicine (ModMed) plays a critical role in driving client advisor performance and retention by designing and delivering targeted training programs for Revenue Cycle Management (RCM) and Account Management teams.
• • Day-to-day responsibilities include onboarding new Client Advisors with consistent, high-quality experiences; developing and deploying in-role training on BOOST CS processes using self-created content or platforms like LinkedIn Learning; conducting performance audits and gathering customer feedback to identify skill gaps; creating and executing Client Advisor Assessments; and building certification pathways to validate expertise.
• • ModMed is a fast-growing, doctor-founded healthcare technology company that builds AI-enabled, specialty-specific cloud platforms designed ‘for doctors, by doctors.’ With over 4,500 employees across Boca Raton, FL, and Hyderabad, India, the company is recognized for innovation, workplace excellence, and industry leadership in EHR solutions.
• • In this role, you will develop scalable training programs, sharpen your instructional design and facilitation skills, gain deep expertise in healthcare revenue cycle operations, and contribute directly to client retention and team performance—positioning yourself as a key enabler of organizational growth and client success.