Job Overview
Location
Remote (Africa, Central & South America, the Carribean)
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • The Real Time Analyst Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high-ownership leadership role for someone who thrives under pressure, operates with strong judgment and can lead both people and processes at a high level.
- • The person will own the end-to-end daily operations of the RTA function across all Lines of Business, act as the primary source of truth for live operations, lead and develop a team of RTAs, build scalable queue management frameworks, continuously evaluate and improve SOPs and workflows, partner cross-functionally with Workforce Management, Operations, Vendor Management, and Leadership teams, maintain technical proficiency in Google Sheets and operational tooling, and provide concise executive-level operational narratives.
- • Clipboard Health Inc. is a remote-first team of over 1,000 people building a top YC company, profitable since 2022, and the leader in Long-Term Care staffing, rapidly expanding into Home Health, Hospitals, and more, with a mission to uplift communities by connecting healthcare professionals with workplaces that need amazing workers.
- • The person can learn to lead high-stakes live operations in a fast-growing, mission-driven company, develop leadership and coaching skills for autonomous teams, build scalable operational frameworks from the ground up, and gain deep exposure to cross-functional stakeholder management and executive communication in a 24/7 operational environment.
🎯 Requirements
- • Proven experience leading Real Time Analysts, Workforce Management teams, or live operations functions in high-volume environments
- • Strong operational judgment with the ability to remain calm and decisive during high-pressure incidents or service disruptions
- • Exceptional analytical and investigative skills with deep proficiency in Google Sheets, queue analysis, and operational modeling
- • Strong written communication skills with the ability to synthesize complex operational issues into concise executive-level narratives
- • Experience building or improving operational frameworks, SOPs, and scalable team processes from the ground up
- • Comfortable operating in a fast-paced, highly ambiguous, and continuously evolving environment
🏖️ Benefits
- • Remote-first work environment with flexibility across Africa, Central & South America, and the Caribbean
- • Opportunity to work at a profitable, mission-driven company that has been profitable since 2022 and is a top YC company
- • Chance to lead and develop a team while building scalable operational frameworks in a high-growth, high-impact organization
- • Exposure to cross-functional leadership with Workforce Management, Operations, Vendor Management, and executive teams
- • Structured hiring process with clear timelines and no financial requests from the company
- • Impact on uplifting communities by connecting healthcare professionals with workplaces needing amazing workers
Skills & Technologies
About Clipboard Health Inc.
Clipboard Health is a marketplace that connects healthcare facilities with certified nurses and aides to fill open shifts. The platform lets nurses browse and claim local shifts while giving hospitals, nursing homes, and outpatient centers on-demand access to vetted clinical staff. Software handles credentialing, scheduling, time tracking, and payments, replacing traditional staffing agencies. Founded in 2016, the company operates nationwide in the United States and has facilitated millions of filled shifts across acute and post-acute settings.
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