Job Overview
Location
London/Kent
Job Type
Full-time
Category
Operations
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Drive back office performance by monitoring case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.
- • Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.
- • Deliver clear, timely intraday reporting, providing back office stakeholders with actionable insights on performance, agent activity and resource risk.
🎯 Requirements
- • Analytical Skills: Analytical and problem-solving abilities to interpret real-time data, identify trends, and make informed decisions quickly.
- • Back Office Experience: Experience working in or closely with a back office function (Complaints, Financial Crime, Fraud, or similar) is desirable. An understanding of case-based workflows, SLA management is advantageous.
- • Communication Skills: Excellent verbal and written communication skills to effectively convey real-time information, collaborate with team members, and escalate issues when necessary.
🏖️ Benefits
- • Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- • Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- • Health coverage: support for your physical and mental wellbeing, including private health cover
- • Retirement & savings: long-term financial wellbeing through retirement savings plans
- • Employee referral programme: earn a competitive bonus when you refer successful new team members
- • Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- • Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Lendable Ltd
Lendable is a UK-based fintech that operates an online consumer-lending platform using open-banking data and machine-learning underwriting to offer unsecured personal loans and car finance. Founded in 2014 and headquartered in London, it funds loans through an institutional peer-to-peer model, matching investors with borrowers seeking fast, fixed-rate credit. The company automates identity, affordability and risk assessment, providing near-instant decisions and same-day payouts while giving investors access to diversified consumer credit returns. Regulated by the Financial Conduct Authority, Lendable has originated more than ÂŁ2 billion in loans without maintaining physical branches, focusing on transparent pricing and mobile-first customer experience.
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