Job Overview
Location
Remote
Job Type
Full-time
Category
Sales
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • The Receivables Support Representative plays a critical role in safeguarding company revenue by ensuring timely resolution of past-due accounts and accurate billing processes. This position directly impacts cash flow and customer satisfaction by acting as the frontline liaison between customers and internal teams to resolve financial discrepancies with empathy and precision.
- • Day-to-day responsibilities include conducting outbound collections calls and emails to secure payments on overdue invoices, investigating billing discrepancies reported by customers or identified internally, opening and managing detailed Salesforce cases for all receivables interactions, collaborating with service, installation, and operations teams to resolve complex invoicing issues, proactively updating customers on investigation status and payment resolutions, and identifying opportunities to enroll customers in auto-pay programs to reduce future delinquency.
- • The role requires maintaining meticulous documentation in Salesforce, including root-cause analysis of recurring billing issues, tracking compliance metrics related to contract billing accuracy, and contributing to process improvement initiatives by recommending SOPs or data projects when patterns emerge.
- • Pavago is a remote-first company focused on delivering high-impact operational support to clients across industries. The receivables team operates with urgency and discipline, leveraging Salesforce as a central hub for case management while fostering a culture of ownership, continuous improvement, and cross-functional alignment to protect revenue and enhance customer experience.
- • In this role, you will develop deep expertise in accounts receivable workflows, billing systems, and conflict resolution while sharpening your communication, analytical, and CRM skills. You’ll gain experience driving process improvements, influencing cash flow outcomes, and serving as a trusted partner to both customers and internal stakeholders—building a strong foundation for advancement in finance, operations, or customer success.
🎯 Requirements
- • Experience in receivables, collections, billing support, or customer account management.
- • Proficiency in Salesforce or similar CRM systems for case management and documentation.
- • Strong written and verbal communication skills with the ability to handle high-volume customer interactions via phone and email.
- • Strong attention to detail and ability to manage competing priorities in a fast-paced environment.
- • Proven problem-solving and analytical skills to identify root causes of billing issues and implement effective resolutions.
🏖️ Benefits
- • Fully remote position with flexibility to work from anywhere during U.S. business hours.
- • Opportunity to work with a growing, mission-driven company that values ownership and initiative.
- • Professional development through exposure to end-to-end receivables processes, CRM systems, and cross-functional collaboration.
- • Clear performance metrics tied to incentives, including collections success, auto-pay conversion, and case resolution efficiency.
- • Supportive team culture focused on continuous improvement, where your insights directly influence process enhancements.
Skills & Technologies
About Pavago
Pavago is a technology company focused on developing innovative solutions for the logistics and supply chain industry. Their platform aims to streamline operations, enhance visibility, and improve efficiency for businesses involved in transportation and warehousing. By leveraging advanced data analytics and automation, Pavago helps clients optimize their routes, manage inventory effectively, and reduce operational costs. The company serves a diverse range of clients, from small to large enterprises, seeking to modernize their supply chain management and gain a competitive edge in the global market. Their core business revolves around providing a comprehensive software-as-a-service (SaaS) solution tailored to the specific needs of the logistics sector.
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