Recruitment Operations Manager - Mexico Remote

Wilson Human Capital Group, Inc.

Job Overview

Location

Mexico Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Recruitment Operations Manager at Wilson Human Capital Group, Inc. serves as a strategic, client-facing leader responsible for driving recruitment excellence by managing and developing a team of recruiters to exceed performance goals and deliver top-tier talent solutions for clients across industries.
• This role is critical to ensuring operational efficiency, data-driven decision-making, and high-touch client partnership, directly impacting year-over-year recruitment success and organizational growth in a remote-first, Mexico-based environment.
• Day-to-day responsibilities include leading and mentoring a team of recruiters through coaching, performance improvement plans, and skill development to strengthen individual and team capabilities.
• The manager drives performance results by setting, tracking, and adjusting daily, weekly, monthly, and quarterly goals, creating individualized recruiter equations and making agile adjustments based on real-time data and market shifts.
• Acting as a consultative tactical partner, the role requires deep understanding of labor market trends and client industries to provide expert sourcing strategies that attract both passive and active candidates.
• Full ownership of comprehensive reporting to senior leadership is required, including analysis of metrics, identification of trends, and communication of successes, challenges, and opportunities for improvement.
• The manager ensures team adherence to SLAs outlined in Statements of Work (SOW), educating recruiters on how meeting or missing targets impacts performance evaluations and business outcomes.
• Strategic forecasting of resourcing needs and optimal allocation of requisitions and resources is conducted to maintain high levels of customer service and support across assigned accounts.
• Client satisfaction is continuously assessed, with urgent response to issues and proactive steps taken to preserve productivity and strengthen long-term partnerships.
• A strong, collaborative team culture is championed through recognition, open communication, and alignment on short- and long-term goals tied to account objectives and recruiter development.
• Data integrity is maintained through weekly audits of team metrics, process adherence, and administrative compliance to ensure accuracy in reporting and decision-making.
• Weekly goals are determined and communicated to sourcing team members as applicable, ensuring transparency and accountability across the recruitment lifecycle.
• The role demands strong partnership and collaboration with CRM teams, senior leadership, clients, and external partners to align recruitment efforts with broader business objectives.
• Reporting involves analyzing recruitment data, interpreting insights, and communicating findings to the team to drive continuous improvement in sourcing, screening, and placement effectiveness.
• Additional duties may be assigned as needed to support evolving business priorities and operational excellence.

🎯 Requirements

• Excellent communication skills with the ability to clearly set expectations, objectives, and provide constructive feedback to recruiters and stakeholders.
• Strong time management, organization, and attention to detail to manage multiple priorities, deadlines, and reporting cycles in a fast-paced environment.
• Proven ability to develop and present recruiting strategy plans for delivery clients and execute them effectively across the team.
• Demonstrated success in leading through metrics, using data to inform decisions, drive performance, and improve recruitment outcomes.
• Strong business acumen across multiple industries, with the insight to understand client needs and advise on talent strategies at all levels of the organization.
• Agility and adaptability to thrive in a dynamic, changing environment with shifting demands and priorities.
• Proficiency with multiple recruiting platforms and ATS databases to manage candidate pipelines and track recruitment activities efficiently.
• Expertise in diverse sourcing methods including social media, alumni networks, Boolean strings, direct/cold calling, traditional and creative techniques, and targeted referrals.
• Previous leadership or supervisory experience in RPO (Recruitment Process Outsourcing) or staffing industry is preferred.

🏖️ Benefits

• Fully remote position based in Mexico, offering flexibility and work-life balance while contributing to a global talent solutions organization.
• Opportunity to lead and develop a team of recruiters, building leadership and coaching expertise in a high-impact recruitment operations role.
• Exposure to diverse industries and clients, enhancing business acumen and strategic consulting skills in talent acquisition.
• Access to advanced recruiting tools, ATS platforms, and data analytics resources to drive informed decision-making.
• Professional growth through mentorship from senior leadership and collaboration with cross-functional teams including CRM and client partners.
• Impactful role with direct influence on team performance, client satisfaction, and organizational success through data-driven recruitment excellence.

Skills & Technologies

Design

Remote

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Wilson Human Capital Group, Inc.

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About Wilson Human Capital Group, Inc.

Wilson Human Capital Group is a global talent services firm providing recruitment process outsourcing, executive search, contingent workforce solutions, talent consulting and employer branding. Founded in 2002 and headquartered in Tampa, Florida, the company operates across the Americas, EMEA and APAC, supporting Fortune 500 and mid-market clients in industries including healthcare, technology, financial services and consumer goods. Its services cover the full talent lifecycle, from strategic workforce planning and sourcing to onboarding and analytics, delivered through a combination of proprietary technology, data-driven insights and specialized recruiters.

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