Registered Dietitian | Eating Disorder Meal Support | Weekends | Remote

📋 Description

• • As a Registered Dietitian specializing in Meal Support, you will play a pivotal role in empowering caregivers and patients navigating the complexities of eating disorder recovery. Your expertise will be the cornerstone of our virtual, evidence-based treatment program, directly contributing to our mission of making effective eating disorder care accessible to all.
• • You will serve as a primary point of contact for caregivers via a dedicated chat hotline, offering crucial guidance and support for meal-related challenges. This involves providing practical recommendations for meal planning, addressing specific nutritional inquiries, and coaching caregivers on effective strategies for managing mealtimes.
• • Your role extends to equipping caregivers with the skills and techniques necessary to respond constructively to behavioral challenges that may arise during meals, fostering a more supportive and less stressful environment for the patient.
• • A key responsibility is to ensure all incoming inquiries are addressed in a timely, professional, and compassionate manner, strictly adhering to the patient's individualized treatment and meal plans, as well as Equip's established protocols and overarching treatment philosophy.
• • You will be adept at triaging and escalating complex or urgent inquiries, seamlessly transitioning these conversations to phone or video support to guarantee prompt and effective resolution.
• • Proactive monitoring of the chat queue is essential to maintain our commitment to rapid response times. This requires the ability to manage multiple conversations concurrently, prioritizing effectively while upholding the highest standards of quality and professionalism in every interaction.
• • Beyond direct patient support, you will undertake essential administrative tasks, including meticulous documentation of all interactions and efficient messaging triage and response, ensuring a comprehensive record of care.
• • Upholding patient confidentiality and strict adherence to all company policies and procedures are non-negotiable aspects of this role, reflecting our commitment to ethical and secure patient care.
• • You will be instrumental in meeting and exceeding defined response time, resolution, and satisfaction Service Level Agreements (SLAs), directly impacting the quality and efficiency of our services.
• • Continuous professional development is encouraged through participation in required training sessions and internal team meetings, ensuring you remain at the forefront of best practices in eating disorder treatment.
• • You will be expected to perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the broader team's success.
• • This role offers a unique opportunity to leverage your clinical expertise in a remote, flexible setting, contributing to a mission-driven organization that is revolutionizing eating disorder treatment.
• • By providing expert guidance on nutrition and meal support, you will directly influence patient outcomes and support families on their journey to lasting recovery.
• • You will collaborate with a multidisciplinary team, including therapists, physicians, and peer mentors, to ensure a holistic and integrated approach to patient care.
• • Your insights and support will be invaluable in helping caregivers build confidence and competence in managing the nutritional and behavioral aspects of eating disorder recovery.
• • This position is ideal for a dedicated professional seeking to make a significant impact in the field of eating disorder treatment while enjoying the benefits of a remote work environment and a structured weekend schedule.
• • You will be a vital part of a rapidly growing company recognized for its innovative approach and commitment to patient well-being, contributing to a culture that values expertise, compassion, and continuous improvement.