Job Overview
Location
Remote - Estonia
Job Type
Full-time
Category
Operations
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a Regulatory and Inventory Operations Engineer at Twilio, you will play a critical role in managing the global phone number inventory that powers Twilio’s Super Network, ensuring reliable connectivity for hundreds of thousands of businesses and millions of developers worldwide.
- • Your day-to-day responsibilities include monitoring and optimizing phone number supply to meet customer demand without excess inventory costs, verifying customer KYC submissions against internal policies, and collaborating with Sales, Support, Product, and Engineering teams to resolve compliance and technical issues.
- • You will serve as a domain expert on global phone number regulations, design and improve operational processes for better customer experiences, and communicate insights using data, graphs, and visuals at an intermediate level.
- • Twilio is a remote-first, globally inclusive company that values innovation, initiative, and Twilio Magic — empowering employees to make a meaningful impact while working from anywhere, including Estonia in this role.
- • This role offers the opportunity to deepen your expertise in telecom operations, regulatory compliance, and process optimization while contributing to the infrastructure that enables global customer engagement.
🎯 Requirements
- • Tech- and process-savvy with a passion for building seamless customer-focused operations
- • Empathetic and skilled at working with customers to solve problems using data and intermediate SQL
- • Experienced in configuring and operating various systems and software tools, with a love for learning new technology
- • Thorough, organized, and process-oriented, capable of managing multiple projects simultaneously
- • Fluent in written and spoken Japanese
🏖️ Benefits
- • Remote-first work model allowing flexibility to work from Estonia or any location
- • Opportunity to work with a globally diverse team committed to inclusion and connection
- • Support for volunteering and donation efforts through Twilio.org’s Impact Fund
- • Commitment to employee growth and making work feel rewarding through continuous skill development
- • Equal opportunity employer with strong protections against discrimination and participation in fair chance hiring initiatives
Skills & Technologies
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
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