Relationship Manager

Fiserv, Inc.

Job Overview

Location

Remote, New York

Job Type

Full-time

Full Job Description

📋 Description

• Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
• Understand clients’ business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
• Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
• Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
• Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
• Develop and implement client retention strategies, including timely Service Agreement Renewals.
• Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
• Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.

🎯 Requirements

• 6+ years of experience in the banking industry, with bank management and operations experience.
• Experience managing and growing relationships with large, complex financial organizations.
• Experience in strategic account planning experience with demonstrated success.
• Bachelor’s degree and/or equivalent combination of education, work history and military experience.

🏖️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Skills & Technologies

Remote

Degree Required

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Fiserv, Inc.

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About Fiserv, Inc.

Fiserv, Inc. provides financial services technology to banks, credit unions, investment firms, and merchants worldwide. Core offerings include account processing, digital banking, card issuer services, network and payment processing, e-commerce, merchant acquiring, and risk and compliance solutions. The company serves more than 12,000 financial institutions and large enterprises, enabling them to process deposits, loans, payments, and digital transactions across multiple channels while managing regulatory and cybersecurity requirements.

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