Release Readiness Manager

athenahealth, Inc.

Job Overview

Location

Remote - Pune

Job Type

Full-time

Full Job Description

📋 Description

• Manage end-to-end release readiness planning for learning deliverables, aligning training publication timelines with product release schedules to ensure timely enablement.
• Coordinate cross-functional stakeholders including product, engineering, support, documentation, and marketing teams to define learning requirements and confirm acceptance criteria for each release.
• Administer the Learning Management System (LMS): create and maintain courses, configure learning paths, manage user enrollments, and resolve platform technical issues.
• Develop and maintain standardized release checklists and runbooks that outline required learning assets, review cycles, approval workflows, and sign-off procedures for launch readiness.
• Oversee the scheduling, deployment, and delivery of eLearning content, live training sessions, and just-in-time enablement activities tied to product releases.
• Monitor and analyze learning completion rates, engagement metrics, and learner feedback to generate reports that inform release retrospectives and continuous improvement initiatives.
• Conduct quality assurance checks on all learning content to ensure accessibility, version accuracy, and alignment with current product functionality and behavior.
• Lead post-release assessments to evaluate the effectiveness of training materials and recommend iterative improvements to content, delivery methods, or delivery timing.
• Leverage AI-assisted tools to draft, summarize, or outline training content and automate routine LMS tasks, while applying instructional design judgment to validate and refine outputs before publication.
• Communicate release training status, risks, and blockers to stakeholders with clarity and urgency to ensure timely resolution and on-time launches.
• Maintain detailed project plans to manage multiple concurrent release cycles and training initiatives across different product lines.
• Document and standardize internal processes for learning operations and LMS administration to ensure scalability and team consistency.
• Mentor and coach other training managers and team members, facilitating career pathing discussions and encouraging both upward mobility and lateral development.
• Set individual and team performance goals aligned with overall product line objectives and hold team members accountable for deliverables.
• Support the creation of supplementary learning assets such as job aids, quick reference guides, and microlearning modules to enhance formal training.
• Participate in pilot programs for emerging learning technologies, tools, or content formats to evaluate and recommend adoption.
• Assist with basic multimedia editing or coordinate with design teams to produce course visuals and assets.
• Provide occasional support during live training sessions or learner office hours to address participant questions and gather real-time feedback.
• Contribute to process improvement retrospectives focused on optimizing release readiness workflows and learning operations efficiency.
• Ensure all training materials adhere to accessibility standards and organizational branding guidelines.
• Collaborate with the broader Coaching and Training Services team to share best practices and align on cross-team enablement strategies.
• Maintain accurate documentation of training development workflows and track progress through internal systems.

🎯 Requirements

• 7+ years of professional experience in release coordination, learning operations, instructional design operations, or LMS administration
• Demonstrated experience with release management or release planning processes, including cross-functional stakeholder coordination
• Deep knowledge and experience in curriculum design, development, and delivery across multiple formats
• Strong project management skills with a proven track record of delivering complex projects under tight deadlines
• Proficiency in using learning technologies including LMS platforms, analytics tools, and eLearning authoring tools (e.g., Articulate, Captivate)
• Bachelor’s degree in Education, Instructional Design, Communications, Project Management, or a related field, or equivalent practical experience

🏖️ Benefits

• Flexible work arrangements supporting work-life balance
• Commuter support and employee assistance programs
• Tuition assistance for professional development
• Employee resource groups and inclusive workplace initiatives
• Company-sponsored events including book clubs, hackathons, and external speaker series
• Opportunities for career growth, mentorship, and lateral development

Skills & Technologies

Apache Spark

Remote

Degree Required

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athenahealth, Inc.

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About athenahealth, Inc.

athenahealth, Inc. provides cloud-based software and services for medical groups and health systems, delivering electronic health records, revenue cycle management, patient engagement, and care coordination tools. Founded in 1997 and headquartered in Watertown, Massachusetts, the company supports ambulatory practices with integrated solutions that streamline administrative workflows, improve clinical documentation, and facilitate interoperability across healthcare networks. Its technology platform combines data analytics, mobile access, and real-time insights to help providers enhance quality of care, optimize financial performance, and meet regulatory requirements.

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