Job Overview
Location
Charlotte, North Carolina
Job Type
Full-time
Category
Customer Support
Date Posted
July 14, 2026
Full Job Description
📋 Description
- • Respond to inbound calls from existing customers to address their concerns and make necessary changes to their insurance policies.
- • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy.
- • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
- • Multitask and manage multiple competing priorities.
- • Be passionate about helping others.
- • Have 2+ years of experience working in a call center environment.
- • Be flexible with scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
🎯 Requirements
- • 2+ years of experience working in a call center environment.
- • Ability to multitask and manage multiple competing priorities.
- • Passion for helping others.
🏖️ Benefits
- • Hourly wage: $19.00 - 21.00.
- • We will pay for your P&C license (expected within 60 days after starting).
- • Medical, dental, vision insurance, 401K match.
- • Ability to work remotely (we provide work equipment).
- • Ongoing training and mentorship from our leadership team.
- • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Jerry Technologies Inc.
Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.
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