Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Customer Support
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Join the Connexion Point Team! Connexion Point is seeking customer-focused individuals to support brokers through responsive, service-driven interactions.
- • Assist Elevance brokers with a variety of inquiries, helping resolve issues, answer questions, and ensure they have the information and support needed to serve their clients effectively.
- • This is not a sales position—success comes from delivering accurate, timely assistance, navigating systems with confidence, and building strong, professional relationships through every interaction.
- • Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
- • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
- • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
- • Apply active listening and critical thinking to understand each situation and determine the best outcome
- • Meet performance expectations around call quality, attendance, productivity, and schedule adherence
- • Maintain consistent communication with your supervisor and team
- • Participate in team meetings and ongoing training to stay current on processes and updates
- • What You’ll Do
- • What We’re Looking For
- • Required:
- • Minimum 1 year of customer service experience
- • Comfortable working across multiple software systems
- • Strong communicator with a service-first approach
- • Able to work a schedule that includes at least one weekend day during AEP
- • Home office setup that meets remote work requirements
- • Willing to complete a background check
- • Basic computer skills and tech knowledge
- • Preferred:
- • Telesales or contact center experience
- • Familiarity with Medicare
- • What We Offer:
- • $16.00/hr pay
- • Paid training
- • Remote/work-from-home
- • Schedule:
- • Training runs Monday through Friday
- • Once AEP begins (October 1), you’ll move to your assigned production schedule from our Workforce Management team
- • Production schedules include at least one weekend day per week
- • This is a seasonal role running through AEP/OEP
- • What We’re Looking For:
- • Our best-performing agents are considered for extended opportunities as client needs allow
- • About Connexion Point:
- • Connexion Point, an Integrity Marketing company, specializes in customized contact center services
- • We’re one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah
- • We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare
- • Healthcare is complicated. We make it simpler
- • For more information, visit: www.connexionpoint.com
🎯 Requirements
- • Minimum 1 year of customer service experience
- • Comfortable working across multiple software systems
- • Strong communicator with a service-first approach
- • Able to work a schedule that includes at least one weekend day during AEP
- • Home office setup that meets remote work requirements
- • Willing to complete a background check
- • Basic computer skills and tech knowledge
🏖️ Benefits
- • $16.00/hr pay
- • Paid training
- • Remote/work-from-home
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Integrity Marketing Group, LLC
Integrity Marketing Group is the nation's largest independent distributor of life insurance and annuities. They partner with insurance carriers and agents to provide a comprehensive platform for selling and servicing insurance products. Their business model focuses on technology, marketing, and distribution solutions to help agents grow their businesses and serve clients effectively. Integrity offers a wide range of products, including life insurance, annuities, and health insurance, catering to diverse client needs. They are committed to innovation and empowering agents with the tools and support necessary for success in the insurance industry.
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