Remote Call Center Representative

WellSky Corporation

Job Overview

Location

6 Locations

Job Type

Full-time

Full Job Description

📋 Description

• The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders.
• The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.
• We’re looking for motivated, driven individuals who thrive in a fast-paced, growing environment.
• The ideal candidate is customer-focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.
• Key Responsibilities include:
• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients’ continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.

🎯 Requirements

• GED or High School Diploma
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

🏖️ Benefits

• Medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Paid time off, plus 8 paid holidays
• 100% vested 401(K) retirement plans

Skills & Technologies

Remote

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WellSky Corporation

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About WellSky Corporation

WellSky Corporation provides healthcare software and analytics solutions for post-acute care, blood management, human services, and specialty pharmacy. Its cloud-based platforms support home health, hospice, palliative care, blood centers, pharmacies, and state and community agencies, integrating clinical workflows, billing, compliance reporting, and data analytics. The company helps providers improve patient outcomes, operational efficiency, and regulatory compliance across the continuum of care.

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