REMOTE (CST EST) Commercial Health Call Center Representative (copy)

Evry Health, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Join Evry Health, a forward-thinking health insurance company dedicated to bringing humanity back to healthcare, and play a pivotal role in our significant growth as a REMOTE Commercial Health Call Center Representative.
• In this dynamic role, you will be the primary point of contact for our valued Evry members and healthcare providers, delivering an exceptional customer service experience that embodies our core mission.
• You will be responsible for providing accurate, thorough, and empathetic information regarding commercial health plan benefits, including detailed explanations of coverage, eligibility criteria, and claims processing.
• This position involves managing a high volume of inbound and outbound calls, addressing a wide range of inquiries with professionalism and efficiency.
• Beyond direct customer interaction, you will also respond to email inquiries, ensuring timely and comprehensive resolutions for all member and provider concerns.
• As a key member of our growing team, you will have the opportunity to contribute to the development and refinement of critical operational processes, including the creation of effective call scripts, the establishment of key performance metrics, and the documentation of desktop procedures.
• Your expertise will directly impact the member experience, ensuring they feel supported, informed, and valued throughout their interactions with Evry Health.
• We are looking for individuals who are passionate about customer service and possess a deep understanding of the complexities of commercial health insurance.
• This role requires a proactive approach to problem-solving, with the ability to navigate challenging situations and find effective solutions that meet both member needs and company standards.
• You will be instrumental in fostering trust and loyalty among our member base by consistently delivering outstanding service.
• The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.
• You will be adept at active listening, allowing you to fully understand member needs and concerns before providing solutions.
• A strong commitment to accuracy and attention to detail is paramount, ensuring that all information provided is correct and up-to-date.
• You will be comfortable working independently in a remote environment while also collaborating effectively with team members and other departments.
• This is an exciting opportunity to be part of a company that is revolutionizing the health insurance industry and making a real difference in people's lives.
• You will be empowered to take ownership of your work, contributing to a positive and productive team atmosphere.
• The role demands a high level of adaptability, as you will be expected to stay abreast of evolving health plan offerings and regulatory changes.
• Your contributions will be vital in maintaining Evry Health's reputation for excellence and customer satisfaction.
• We encourage candidates who are driven by a desire to help others and who thrive in a fast-paced, supportive work environment.
• You will be a crucial link between Evry Health and its members, ensuring seamless access to information and support.
• This position offers the chance to grow your career within a financially stable and reputable organization, Evry Health, the major medical division of Globe Life (NYSE: GL), which has a long-standing history of financial strength and a commitment to its policyholders.
• Evry Health is committed to providing high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach, and you will be at the forefront of delivering this unique value proposition.
• Your role will directly contribute to our mission of ensuring members live happier, healthier lives by providing them with the knowledge and support they need to navigate their health insurance.
• We are seeking individuals who are not only skilled in customer service but also possess a genuine empathy and understanding for the challenges individuals face when dealing with health insurance.
• This is more than just a job; it's an opportunity to be part of a mission-driven organization that is making a tangible impact on the healthcare landscape.
• You will be empowered to make a difference in the lives of our members every single day.
• We value a collaborative spirit and encourage team members to share best practices and support one another.
• Your ability to manage your time effectively and prioritize tasks in a remote setting will be key to your success.
• We are looking for individuals who are eager to learn and develop their skills within the health insurance industry.
• This role is perfect for someone who enjoys problem-solving and finds satisfaction in helping others.
• You will be a brand ambassador for Evry Health, representing our commitment to exceptional service and member well-being.
• The ideal candidate will be comfortable with technology and able to quickly learn new systems and platforms.
• Your dedication to providing accurate and timely information will be highly valued.
• We are building a team of dedicated professionals who are passionate about improving the health insurance experience for everyone.
• This is a unique opportunity to join a growing company with a strong foundation and a clear vision for the future.
• You will be an integral part of a team that is committed to innovation and continuous improvement in the health insurance sector.
• Your role is essential in ensuring that our members have a positive and seamless experience with their Evry Health plans.
• We are looking for individuals who are self-motivated, detail-oriented, and possess a strong work ethic.
• This position offers the chance to contribute to a company that is recognized for its financial stability, with Globe Life holding an A (Excellent) rating or higher from A.M. Best Company for more than 45 consecutive years.

🎯 Requirements

• Minimum of two years of customer service experience specifically supporting a commercial health plan (excluding Medicare, Medicaid, or Pharmacy-only plans).
• Must reside and work within the United States in either the Central Standard Time (CST) or Eastern Standard Time (EST) time zone.
• Proven ability to handle inbound and outbound calls efficiently and professionally.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant office technologies.

🏖️ Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement within a growing company.
• Remote work flexibility, allowing for a better work-life balance.
• Supportive and collaborative team environment.

Skills & Technologies

Remote

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Evry Health, Inc.

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About Evry Health, Inc.

Evry Health is a healthcare company focused on providing accessible and affordable primary care services. They aim to simplify the healthcare experience through a membership-based model that offers transparent pricing and comprehensive care. Their services include in-person visits, telehealth, and proactive health management, designed to address the needs of individuals and families. Evry Health emphasizes building strong patient-provider relationships and leveraging technology to enhance care delivery. The company's mission is to make quality healthcare more convenient and cost-effective, empowering individuals to take control of their well-being. They serve a diverse patient population, striving to improve health outcomes and reduce healthcare burdens.

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