Remote Customer Support Agent (P&C)

Jerry Technologies Inc.

Job Overview

Location

Augusta, Georgia

Job Type

Full-time

Full Job Description

📋 Description

• Respond to inbound calls from existing customers to provide support and make changes to their insurance policies.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy.
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
• Multitask and manage multiple competing priorities.
• Be passionate about helping others.
• Have 2+ years of experience working in a call center environment.
• Work in a flexible schedule with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• Be able to work remotely with the company providing work equipment.
• Participate in ongoing training and mentorship from the leadership team.
• Have the ability to work with over 55 insurance carriers and products.

🎯 Requirements

• 2+ years of experience working in a call center environment.
• Ability to multitask and manage multiple competing priorities.
• Passion for helping others.

🏖️ Benefits

• Hourly wage: $19.00 - 21.00.
• Medical, dental, vision insurance.
• 401K match.
• Ability to work remotely.
• Ongoing training and mentorship from the leadership team.
• An outstanding portfolio of insurance carriers and products.

Skills & Technologies

Remote

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Jerry Technologies Inc.

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About Jerry Technologies Inc.

Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.

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