Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
February 22, 2026
Full Job Description
đź“‹ Description
- • Join Jerry.ai, a rapidly expanding fintech startup revolutionizing car ownership, and become a pivotal part of our mission to save car owners time and money.
- • As a Remote Customer Support Agent, you will be instrumental in assisting our vast customer base of over 4 million users with their existing insurance policies, ensuring a seamless and positive experience.
- • This role offers a unique opportunity to contribute to a product that is not only a leader in the App Store but also a comprehensive solution for all car-related needs, from insurance and refinancing to safety and repairs.
- • You will be the primary point of contact for existing customers seeking to make modifications to their current insurance policies with our extensive network of over 55 insurance carrier partners.
- • Your responsibilities will encompass a wide range of service requests, including the addition or removal of vehicles and drivers, updating lienholder information, and providing essential policy documents.
- • You will expertly address customer inquiries regarding policy details, coverages, and benefits, offering clear and accurate information to enhance their understanding and satisfaction.
- • A key aspect of your role will be customer retention, where you will proactively identify and engage with policyholders at risk of cancellation, employing problem-solving skills to find suitable solutions and retain their business.
- • By effectively resolving customer issues and facilitating policy changes, you will directly contribute to customer loyalty and the overall success of Jerry.ai.
- • This position demands a high level of multitasking ability, allowing you to efficiently manage multiple competing priorities in a fast-paced environment.
- • A genuine passion for helping others is at the core of this role, driving you to provide exceptional service with enthusiasm and empathy.
- • You will leverage your experience in a call center setting to navigate customer interactions with professionalism and efficiency.
- • The role requires meticulous attention to detail when processing policy changes and documenting customer interactions.
- • You will be expected to maintain a high level of product knowledge regarding our diverse insurance offerings and carrier partnerships.
- • This is an opportunity to make a tangible difference in the lives of millions of car owners by simplifying a complex and often stressful aspect of their lives.
- • You will work collaboratively with a supportive team, contributing to a culture of innovation and customer-centricity.
- • The remote nature of this position offers flexibility and the convenience of working from home, with all necessary work equipment provided.
- • You will benefit from ongoing training and mentorship from experienced leadership, fostering your professional growth and development within the company.
- • Your contributions will directly impact customer satisfaction and retention, playing a crucial role in Jerry.ai's continued growth and market leadership.
- • You will be empowered to make decisions and find creative solutions to customer challenges, demonstrating initiative and ownership.
- • This role is ideal for individuals who thrive in dynamic environments and are eager to be part of a company that is disrupting a massive industry.
- • You will gain invaluable experience in the rapidly evolving Insurtech sector, working with cutting-edge technology and a forward-thinking business model.
- • The opportunity to work with an outstanding portfolio of insurance carriers and products, representing over 55 partners, provides a rich learning environment and the ability to offer truly tailored solutions.
- • You will be part of a company that values its employees and invests in their success through continuous learning and development opportunities.
- • Your work will directly support Jerry.ai's mission to become the ultimate super app for car owners, simplifying every aspect of vehicle management.
- • You will be a key player in maintaining our position as the #1 rated AllCar app, ensuring our customers receive the highest level of support.
- • Embrace the challenge of handling inbound calls with a positive and solution-oriented approach.
- • Become an expert in processing various service requests, ensuring accuracy and efficiency in every transaction.
- • Develop a deep understanding of insurance coverages and benefits to effectively guide customers through their policy options.
- • Contribute to a culture of continuous improvement by providing feedback on processes and customer experience.
- • This role is more than just a job; it's a chance to be part of a movement that is transforming the car ownership experience for millions.
🎯 Requirements
- • Minimum of 2 years of experience working in a call center environment.
- • Proven ability to multitask and manage multiple competing priorities effectively.
- • Demonstrated passion for helping others and providing exceptional customer service.
- • Willingness to obtain a Property & Casualty (P&C) license within 60 days of starting employment (company-sponsored).
🏖️ Benefits
- • Hourly wage of $19.00 - $21.00.
- • Company-sponsored P&C license attainment.
- • Comprehensive medical, dental, and vision insurance.
- • 401K match for retirement savings.
- • Fully remote work arrangement with provided equipment.
- • Flexible scheduling options (5-day, 8-hour or 4-day, 10-hour workweeks).
- • Ongoing training and mentorship from leadership.
Skills & Technologies
Remote
About Jerry Technologies, Inc.
Jerry is a technology company focused on simplifying and personalizing the car ownership experience. They offer a mobile app that acts as a digital assistant for car owners, providing services such as insurance comparison and purchasing, maintenance scheduling, roadside assistance, and parking assistance. Jerry aims to reduce the stress and cost associated with owning a vehicle by leveraging AI and data analytics to offer tailored solutions and competitive pricing. Their platform connects users with a network of service providers and insurance carriers, streamlining the entire car ownership lifecycle.
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