Job Overview
Location
8 Locations
Job Type
Full-time
Category
Software Engineering
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for students, parents, and faculty via inbound calls and emails to provide support for textbook and course material orders, campus bookstore services, and branded retail solutions.
- • Deliver exceptional customer service by resolving inquiries with accuracy, empathy, and efficiency while representing a leading educational services provider serving over 6 million students across North America.
- • Utilize multiple digital platforms and tools to manage customer interactions, track cases, and update records with precision, maintaining a high standard of detail-oriented multitasking.
- • Troubleshoot basic technical issues related to order fulfillment, digital access codes, and platform navigation, providing clear guidance to users with varying levels of tech familiarity.
- • Embrace and reflect campus culture in every interaction by demonstrating knowledge of school spirit, branding, and student life to enhance the customer experience.
- • Adhere to a strict production schedule of 25 hours per week, with a minimum of 8 hours self-scheduled on Saturdays and/or Sundays between 4 AM and 7 PM PDT.
- • Operate from a dedicated workspace using a Windows 11 or newer computer with a wired Ethernet connection and minimum 50 Mbps download speed to ensure uninterrupted service.
- • Install and comply with ModSquad’s required security software, two-factor authentication (2FA) app, and client-specific administrative tools to maintain data integrity and compliance.
- • Use a webcam or smartphone for photo verification as part of the onboarding and ongoing identity validation process.
- • Leverage Zendesk or similar CRM platforms to log, track, and resolve customer cases; prior experience with Zendesk is a significant advantage.
- • Maintain consistent availability during peak operational hours (Monday–Sunday, 4 AM – 7 PM PDT) to support a high-volume, time-sensitive educational support environment.
- • Collaborate remotely with a global team while upholding ModSquad’s standards for professionalism, confidentiality, and service excellence.
- • Contribute to a mission-driven environment focused on enhancing the college experience through reliable access to academic materials and campus retail services.
- • Work in a seasonal role with an expected start date in June 2026 and end date in September 2026.
🎯 Requirements
- • Minimum 16 GB RAM on a Windows 11 or newer computer
- • Wired Ethernet internet connection with at least 50 Mbps download speed
- • Availability to work 25 hours per week, including 8 self-scheduled hours on weekends (Saturday/Sunday) between 4 AM – 7 PM PDT
- • Willingness to install and comply with ModSquad’s security software, 2FA app, and client admin tools
- • Proven experience in customer support roles with a focus on inbound calls and emails
- • Ability to multitask across multiple digital platforms while maintaining accuracy and attention to detail
🏖️ Benefits
- • Remote work flexibility with no commute
- • Opportunity to support a mission-driven educational ecosystem serving millions of students
- • Seasonal employment with clear start and end dates (June – September 2026)
- • Exposure to top-tier brands and global client partnerships through ModSquad
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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