Remote Customer Support Representative - College Bookstore - Inbound Calls - 06/2026

Metaverse Mod Squad, Inc.

Job Overview

Location

6 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Provide inbound customer support via phone to students, faculty, and staff of a leading online college bookstore during peak academic periods.
• Assist callers with account access, provisioning, and troubleshooting issues related to online ordering and digital resource retrieval.
• Guide users step-by-step through website navigation and platform features to resolve support requests efficiently and accurately.
• Maintain a calm, professional demeanor while handling high call volumes during the busy back-to-school season.
• Communicate clearly and confidently in English to ensure accurate understanding and resolution of customer inquiries.
• Adhere to scheduled work hours between 5:00 am and 8:00 pm Pacific Time, seven days a week, to support global student needs.
• Commit to a minimum of 30 hours per week for a fixed term of 90 days.
• Utilize a hard-wired internet connection—Wi-Fi is not permitted—to ensure stable and secure communication during calls.
• Operate from a quiet, professional workspace free from background noise or distractions during work hours.
• Use a functioning headset to ensure clear audio quality during all customer interactions.
• Support a diverse customer base with a focus on delivering friendly, empathetic, and solution-oriented service.
• Follow established protocols and scripts to maintain consistency and compliance in customer interactions.
• Collaborate with team members and supervisors to escalate complex issues when necessary.
• Maintain accurate records of customer interactions and support outcomes as required by internal systems.
• Remain adaptable to changing priorities and high-pressure situations during peak demand periods.

🎯 Requirements

• Fluent written and spoken English skills
• A quiet, professional workspace and a functioning headset
• A hard-wired internet connection (Wi-Fi is not permitted)
• Availability to commit to at least 30 hours per week for 90 days
• Comfort and confidence handling inbound phone calls throughout the day
• Customer service-focused mindset with a passion for helping others

🏖️ Benefits

• Flexible scheduling within 5:00 am – 8:00 pm Pacific Time window
• Remote work opportunity with no commute
• Opportunity to support major educational institutions and student success
• Experience working with global brands through ModSquad’s client network

Skills & Technologies

Remote

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Metaverse Mod Squad, Inc.

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About Metaverse Mod Squad, Inc.

Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.

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