Job Overview
Location
Aurora CO
Job Type
Full-time
Category
Operations
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations.
- • The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs.
- • This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.
- • With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners.
- • They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues.
- • Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.
- • Responsibilities:
- • Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
- • Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
- • Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish.
- • Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
- • Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
- • Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience.
- • Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform.
- • Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.
🎯 Requirements
- • High School Diploma/GED and 3 years’ experience in a related field.
- • Strong verbal and written skills.
- • Strong organizational skills.
- • Strong analytical skills and attention to detail.
- • Ability to build strong business relationships.
- • Problem solving and de-escalation skills.
- • Excellent communication and interpersonal skills.
- • Ability to work independently and as part of a team.
🏖️ Benefits
- • Employees are eligible to receive a minimum of sixteen hours of paid time off every month.
- • Seven paid holidays throughout the calendar year.
- • Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Cox Enterprises, Inc.
Cox Enterprises is a privately held global conglomerate headquartered in Atlanta, Georgia. Founded in 1898, it operates through three primary divisions: Cox Communications, the third-largest U.S. cable television and broadband provider; Cox Automotive, offering digital and physical services for vehicle remarketing; and Cox Media Group, encompassing broadcast television, radio, newspapers, and digital platforms. The company also has clean-tech and sustainable innovation investments through Cox Cleantech. Family-owned and committed to corporate responsibility, Cox focuses on environmental sustainability, community engagement, and employee ownership while serving millions of consumers and businesses across telecommunications, automotive services, and media markets.
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