Remote English Travel Representative

ONETP S.A.S.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Answer incoming calls and emails from customers traveling or interested in purchasing/researching travel, following standardized scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner to ensure positive customer interactions.
• Convert customer inquiries into sales by effectively using selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options, and packages to provide accurate and compelling information to customers.
• Read provided scripts verbatim while maintaining sales and quality standards during customer interactions.
• Accurately answer general travel-related questions and provide suggestions and options that meet customer needs and encourage purchases.
• Process calls to achieve or exceed daily performance metrics while maintaining average talk times aligned with business requirements.
• Meet or exceed established quality standards for customer service and sales performance.
• Promote and sell travel products or services, including soliciting new or additional services during customer interactions.
• Accurately track and report call types and service issues to support operational reporting and improvement.
• Utilize GDS platform tools (training provided) to manage reservations, itineraries, and customer requests.
• Handle inquiries and requests for changes or cancellations to existing travel itineraries with precision and efficiency.
• Work within a hybrid remote work model, performing all duties from home with no travel requirements.
• Operate on a schedule of Monday to Friday, with 9-hour shifts between 8 AM and 9 PM.
• Maintain compliance with company policies, data accuracy standards, and customer service protocols.
• Collaborate with team members and supervisors to ensure consistent service delivery and continuous improvement.

🎯 Requirements

• High school degree or equivalent (required)
• Two years of customer sales, upsales, telemarketing, and service experience (required)
• Two years of corporate or leisure travel industry experience (required)
• One year of international booking experience (required)
• Strong communication skills in English to serve clients across Canada and worldwide (required)
• College or some college degree (preferred)

🏖️ Benefits

• $20 per hour base pay + $2 per hour bonus for second language (French)
• Work from home with no travel requirements
• Medical and dental benefits plans, plus Employee Assistance Program
• Paid training, including GDS platform instruction
• Employee referral program offering $500 for every successful referral
• Tuition reimbursement and internal career advancement opportunities
• Access to Canada’s leading employee perk program for everyday products and services

Skills & Technologies

Remote

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ONETP S.A.S.

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About ONETP S.A.S.

French fintech providing white-label payment processing platforms to banks, telecom operators, and large retailers. Its cloud-based suite covers card issuing, acquiring, digital wallets, contactless payments, and transaction orchestration for both domestic and cross-border schemes. The company focuses on modular APIs and PCI-DSS compliant infrastructure to speed up clients’ go-to-market while reducing compliance costs and technical debt.

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