Job Overview
Location
JAM Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Serve as a Remote Patient Engagement Specialist supporting a healthcare client in the dental services sector by monitoring and responding to patient-facing digital interactions across social and online platforms.
- • Ensure all communications are accurate, professional, empathetic, and compliant with HIPAA and PHI regulations to protect patient privacy and maintain trust.
- • Foster a safe, respectful, and informative digital environment for patients seeking dental care information, support, and engagement.
- • Identify and amplify positive patient experiences to enhance brand reputation and patient satisfaction.
- • Recognize and escalate service recovery opportunities by forwarding negative patient interactions to the client for direct follow-up and resolution.
- • Detect and flag Surprise and Delight Opportunities to create memorable, positive patient experiences beyond expectations.
- • Identify and tag Re-engagement Opportunities—such as mentions of upcoming appointments—to enable future outreach by the client team.
- • Navigate complex, emotionally charged, or potentially hostile conversations with calm, clear, and strategic communication, knowing when to de-escalate or redirect.
- • Adhere strictly to escalation protocols and company guidelines, ensuring no confirmation or denial of sensitive information is provided—instead, always direct patients to connect with the appropriate team.
- • Maintain high attention to detail in written communication, with a strong understanding of dental healthcare terminology and compliance standards.
- • Demonstrate compassion, empathy, and dedication to building an inclusive and supportive community for current and prospective patients.
- • Utilize active listening and strong social skills to engage meaningfully with patients while upholding professional boundaries.
- • Operate within a scheduled work window: Monday through Friday, 3:00 PM to 7:00 PM PST, for a commitment of 10 hours per week.
- • Use a dedicated desktop or laptop running Windows 11 or later with at least 8 GB of RAM and a reliable, high-speed internet connection.
- • Maintain a quiet, distraction-free workspace suitable for remote patient engagement work.
- • Install and comply with ModSquad’s required security software and enable two-factor authentication (2FA) on both computer and mobile devices.
- • Prior experience in online community moderation, conflict resolution, or patient engagement is required.
- • Familiarity with Sprout Social is a preferred but not mandatory skill.
🎯 Requirements
- • Native English speaker with exceptional written and verbal communication skills
- • Proven experience in online content moderation, community management, or patient engagement
- • Strong understanding of HIPAA and PHI compliance in digital communications
- • Ability to work reliably during Monday–Friday, 3:00 PM – 7:00 PM PST (10 hours/week)
- • Dedicated Windows 11+ computer with 8 GB RAM and high-speed internet
- • Willingness to install ModSquad security software and enable 2FA on all devices
🏖️ Benefits
- • Remote work opportunity with flexible scheduling within set hours
- • Opportunity to work with global brands in the healthcare and digital services space
- • Exposure to diverse patient engagement scenarios and community dynamics
- • Supportive, remote-first team environment with established moderation protocols
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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