Job Overview
Location
4 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • The Remote Tech Customer Support Analyst III role at RELX PLC provides advanced second-level technical support across multiple platforms and disciplines, ensuring high-quality service delivery and system reliability for customers of LexisNexis Legal & Professional®.
- • Day-to-day responsibilities include responding to incidents and service requests with professionalism and urgency, delivering clear updates to stakeholders, resolving project-related challenges, collaborating with cross-functional teams, managing customer support cases per established protocols, following security protocols for account delegation, and proactively identifying opportunities to improve system operations through automation and cost reduction.
- • The role sits within LexisNexis Legal & Professional®, a digital pioneer that was the first to bring legal and business information online via Lexis® and Nexis® services, helping customers increase productivity, improve decision-making, and advance the rule of law globally.
- • In this role, the individual can develop advanced troubleshooting expertise, deepen knowledge of databases and cloud technologies, enhance cross-functional collaboration skills, gain experience in process improvement and automation, and grow into a trusted technical advisor who drives meaningful impact for customers and internal teams.
🎯 Requirements
- • Strong analytical and troubleshooting skills
- • Effective communication and interpersonal abilities
- • 2–3 years of related experience in application support or customer-facing roles
- • Proficiency in PC environments, including Windows OS, internet, and web browsers
- • Experience with SQL and DevTools
- • Able to work an overlap with UK/USA time zones
🏖️ Benefits
- • Flexible working hours to fit personal productivity patterns and work-life balance
- • Wellbeing initiatives and shared parental leave
- • Study assistance and sabbaticals to support long-term goals
- • Country-specific benefits accessible via location-based benefits portal
- • Commitment to fair and accessible hiring process with accommodation support
- • Equal opportunity employer with comprehensive EEO protections
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About RELX PLC
RELX PLC is a global provider of information-based analytics and decision tools for professional and business customers across scientific, technical and medical; risk and business analytics; legal; and exhibitions sectors. The company combines data, analytics and technology to help customers advance science, improve healthcare, prevent fraud, assess risk, enable commerce and ensure justice. RELX serves customers in more than 180 countries and has offices in about 40 countries. The company employs approximately 35,000 people worldwide and is headquartered in London, United Kingdom.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
4 days ago
2 months ago
Metaverse Mod Squad, Inc.
1 month ago