Renewal Success Manager - Rest of EMEA

DeepL SE

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As a Renewal Success Manager for Rest of EMEA at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by customers translates into long-term commercial commitment for DeepL’s Language AI platform.
• You will strategically lead the renewals process for complex customer engagements, aligning customer health and usage with pricing models and growth-oriented contracts, while designing multi-year agreements that reward adoption and enable future expansion.
• You will partner closely with Customer Success Managers, Account Executives, and the broader Go-to-Market team to ensure alignment on the customer journey, maintain forecast accuracy for your region, and collaborate with Global Systems Integrators to align renewal strategy with customers’ digital transformation initiatives.
• You will develop expertise in SaaS renewal strategies, pricing modeling, contract negotiation, and cross-functional stakeholder management within a fast-growing, purpose-driven AI company that values innovation, transparency, and employee ownership.

🎯 Requirements

• Proven success in a commercial renewal role within a SaaS or AI organization
• Strong collaboration skills with Customer Success, Account Executives, and Go-to-Market teams
• Fluent in English (French, Spanish, or Dutch is a bonus)

🏖️ Benefits

• Virtual Shares – an ownership stake in the company’s growth
• Hybrid work model with flexible hours and office attendance twice a week
• 30 days of annual leave (excluding public holidays) and access to mental health resources
• Regular in-person team events and monthly Hack Fridays for innovation and collaboration
• Competitive, globally tailored benefits package reflecting the diversity of the international team

Skills & Technologies

REST

Hybrid

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DeepL SE

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About DeepL SE

DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.

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