Renewals Specialist

BrowserStack Inc.

Job Overview

Location

Mumbai Remote

Job Type

Full-time

Full Job Description

📋 Description

• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals.
• Establish and maintain long-term relationships to maximize future retention and revenue opportunities.
• Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
• Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals.
• Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.
• Manage account and contact information through the entire customer lifecycle process using Salesforce.com.
• Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts.

🎯 Requirements

• 1-3 years of Renewals or Account Management experience in a SaaS organisation.
• Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
• Ability to cross-collaborate effectively.
• Knowledge of SFDC or similar CRM tools.

🏖️ Benefits

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000.
• Gratuity as per payment of Gratuity Act, 1972.
• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends.
• Remote-First work environment that allows our people to work from home.
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience.

Skills & Technologies

REST

Remote

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BrowserStack Inc.

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About BrowserStack Inc.

BrowserStack operates a cloud-based testing platform that enables developers to test websites and mobile applications across thousands of real devices and browsers. The service eliminates the need for in-house device labs by providing instant access to iOS, Android, Windows, and macOS environments. Features include live interactive testing, automated Selenium and Appium test grids, visual regression detection, performance monitoring, and secure local testing tunnels. Founded in 2011, the company serves software teams globally, from freelancers to Fortune 500 enterprises, helping them release faster with higher quality.

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